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Mid LevelFull-timeGoAPIMicroservicesAIGit
About the Role
We are looking for a Data Operations Engineer to join our team. This role focuses on maintaining data integrity, system stability, and operational excellence across BI and AI systems in a remote-first environment.
Key Responsibilities
- →Own end-to-end BI and AI support operations with no L1 escalation layer
- →Monitor, troubleshoot, and resolve issues related to data pipelines, dashboards, and AI agent systems
- →Investigate and fix data refresh delays, broken reports, and pipeline or ETL job failures
- →Manage AI Agent provisioning, deprovisioning, and reconfiguration for Joiners, Movers, and Leavers
- →Support data governance and compliance efforts by maintaining access logs, documentation, and permissions
- →Work closely with WFM, Marketing, BI, AI, and Reporting COE teams to ensure uninterrupted operations
- →Build and maintain monitoring dashboards for BI pipelines and AI agent infrastructure
Requirements
- ✓3+ years of experience in BI or data support roles in fast-paced, cross-functional environments
- ✓Proficiency in SQL, Snowflake, Tableau, Airflow, and Fivetran with experience debugging ETL and reporting issues
- ✓Familiarity with AI systems, API integrations, and monitoring tools like Prometheus or Datadog
- ✓Strong understanding of data governance, compliance, and access control best practices
- ✓Experience supporting systems used by Finance, Sales, Marketing, and RevOps functions
- ✓Excellent communication skills with ability to handle escalations and manage cross-team expectations
- ✓Comfort working in a shift-based or extended coverage model to support global teams
