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ManagerFull-timeRustGoAI
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Motive is hiring a Customer Marketing Manager to own the execution and day-to-day operation of customer engagement and advocacy programs that drive retention, expansion, and brand credibility. This role focuses on building and running programs from the ground up to support business growth through customer storytelling, online reviews, and community engagement.
Key Responsibilities
- →Execute customer marketing campaigns that support adoption, retention, renewals, and expansion
- →Manage customer communications across key moments in the lifecycle, partnering with Customer Success, Sales, Product, and Marketing
- →Design how customers are activated across the business—spanning references, storytelling, events, campaigns, and media interviews
- →Produce and manage customer testimonials, case studies, and reference stories
- →Manage and grow Motive’s online customer community through consistent programming and engagement
- →Own day-to-day execution of Motive’s presence on review platforms such as G2, TrustRadius, and Capterra
- →Track and report on core metrics, including advocacy participation and community engagement
Requirements
- ✓Bachelor’s degree in Marketing, Communications, Business, or related field
- ✓3–5 years of experience in customer marketing, online reviews, advocacy, or lifecycle marketing within a B2B technology company
- ✓Proven experience launching and managing customer marketing and retention/expansion-focused programs
- ✓Strong storytelling, writing, and customer communication skills
- ✓Experience with review platforms such as G2 and TrustRadius, and project management solutions like Asana
- ✓Strong project management skills with the ability to manage multiple initiatives end-to-end
Benefits
- ★Competitive salary range of $93,000—$116,000 USD
- ★Health, pharmacy, optical and dental care benefits
- ★Paid time off and sick time off
- ★Short term and long term disability coverage
- ★Life insurance
- ★401k contribution
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