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ManagerFull-timeRustAI
Salary Range
$58,752 - $79,488 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Mid-Market Customer Success Manager to join our team at Gong. This role focuses on driving retention, upsell opportunities, and multi-year renewals for our clients.
Key Responsibilities
- →Own overall customer relationships and increase engagement and adoption across your customer base
- →Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals
- →Achieve cross sell and upsell targets by partnering with Account Executive counterparts
- →Build raving fans by delivering exceptional customer experiences
- →Conduct regular customer reviews to align on goals and outcomes
- →Multi-thread relationships across the organisation to ensure broad and deep engagement and adoption
- →Be a trusted strategic advisor to senior revenue and revenue operations leaders
Requirements
- ✓5+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company
- ✓Strong ability to build relationships with C-level executives and key stakeholders
- ✓Excellent communication, negotiation, and presentation skills
- ✓Data-driven mindset with a focus on delivering measurable outcomes
- ✓Experience of MEDDICC a plus
- ✓Must be able to work from Dublin, Ireland with three days in the office
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