Account Executive, SMB at Gorgias

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. Please provide an English resume for the team to review WHAT YOU'LL DO At Gorgias, you will be part of a dynamic and fast-growing sales team, helping e-commerce businesses elevate their customer support experience and boost sales. Your mission is to empower merchants to simplify and automate their support across multiple channels while creating lasting customer relationships. Here's how you'll make an impact: YOUR DAY-TO-DAY - Own the Sales Journey: Lead discovery, demo, and pricing calls, showcasing the power of Gorgias tailored to each prospect’s specific needs. - Engage with Inbound Leads: Benefit from a well-developed lead generation team—your job will be less about hunting and more about guiding prospects through the buying journey. - Build Strong Relationships: Act as a trusted advisor, answering questions and overcoming objections to keep deals moving forward smoothly. - Drive Results Quickly: Thrive in a fast-paced environment where you’ll focus on closing deals efficiently while delivering an exceptional experience. - Collaborate with Teams: Work closely with marketing and product teams to align efforts and ensure the feedback loop supports continuous improvement. - Maintain Pipeline Hygiene: Follow up with prospects after demos, nurturing relationships and setting clear expectations for the next steps. WHO YOU ARE - Sales Experience: 1+ years in tech sales, with a passion for fast-paced, high-growth environments. - Bilingual Proficiency: Excellent communication and writing skills in English and French. - CRM Expertise: Understand the importance of CRM tools for maintaining data integrity and ensuring accurate forecasting. - Driven to Succeed: Thrive in dynamic settings, embracing challenges to refine and scale the sales process. - Deal Closer: Energized by fast-paced deals and the pursuit of ambitious goals. - Curious Learner: Maintain a deep sense of curiosity and hunger to grow your sales expertise. - Enjoy Selling: Selling comes naturally to you, and you're motivated to get even better. - Adaptable & Efficient: Quickly grasp complex ideas, automate processes, and drive results. - Active Listener: Attuned to prospect needs, with a talent for spotting and leveraging opportunities. - Action-Oriented: Execute quickly and efficiently to get things done. BONUS SKILLS (NICE TO HAVE): - Proven track record of meeting or exceeding sales quotas. - Experience selling SaaS or working with e-commerce clients. - Knowledge of API and HTTP integrations. - Familiarity with MEDPICC methodology. - Prior experience with customer support software. PERKS AND BENEFITS - 🏖️ 5-week vacation plus 2 weeks RTT - 🤕 Paid sick leave - 🌏 6 weeks full remote/year - 🧸 Paid parental leave (16 weeks) - 🍽️ Personal credit card to buy lunches (we use Swile [Upgrade to PRO to see link] - 🏥 We provide private health insurance (we use Alan [Upgrade to PRO to see link] - 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy) - 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness. - 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy [Upgrade to PRO to see link] Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at [Upgrade to PRO to see contact].