Middle Account Manager at Gr8tech

GR8 Tech builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us. Why this role exists: This role exists to support and grow GR8 Tech clients by ensuring smooth operations, effective product usage, and strong day-to-day partnerships. You’ll help clients get value from the platform, improve ROI, and provide feedback that supports product development. What you’ll drive: Client operations & support • Own business and operational support for an assigned client portfolio. • Develop existing and new clients into long-term partnerships. • Manage commercial and operational issues to ensure smooth service delivery. Onboarding & product usage • Support onboarding of newly signed clients. • Help clients adopt and use GR8 Tech products effectively. Performance & reporting • Analyze client performance and product usage. • Prepare reports, statistics, and performance summaries. • Work with clients to optimize ROI across products. Product communication & feedback • Present product updates, upgrades, and new functionality. • Collect client feedback and share it with product and development teams. Cross-functional & commercial work • Work with affiliates, customer service, payments, and development teams. • Upsell and cross-sell products or features and document them in CRM. What makes you a GR8 fit: Must-have • 1–2 years of experience, with at least 1 year in the iGaming industry (customer service or related field). • Advanced English and fluent Ukrainian or Russian. • Confident MS Office skills (Excel, PowerPoint, Word). • Basic experience with CRM and BI tools. • Strong communication skills and high emotional intelligence. • Ability to work independently and prioritize operational tasks. • Analytical mindset and problem-solving skills. Nice-to-have • Familiarity with SDLC and task management tools (Jira, Confluence, Miro). • Basic technical understanding of web services. • Experience in commercial discussions or entry-level negotiation. • Experience generating ideas for platform or process improvements. Why you’ll love working here: Benefits Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages. Work-life & support • Paid maternity/paternity leave + monthly childcare allowance. • 20+ vacation days, unlimited sick leave, emergency time off. • Remote-first + tech support + coworking compensation. • Team events (online/offline/offsite). • Learning culture with internal courses + growth programs. Our culture & core values: GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. FUELLED BY TRUST: we’re open, honest, and have each other’s backs. OWN YOUR GAME: we take initiative and own what we do. ACCELER8: we move fast, focus smart, and keep it simple. CHALLENGE ACCEPTED: we grow through challenges and stay curious. BULLETPROOF: we’re resilient, ready, and always have a plan.