Senior Software Engineer, Backend - Agent Experience at Grab

Get to know the Team The Agent Experience PST owns and operates the internal platforms used by Grab's support agents to serve our entire ecosystem- across every vertical and use case. Because agents rely on these tools to resolve critical issues for users and partners, our systems are built for extremely high availability, reliability, and 100% data correctness. When a user needs help with a transaction, they rely on our platform to ensure the agent has the right tools and data at the right time. Get to know the Role We are looking for a Senior Backend Engineer in Vietnam to contribute to our internal tooling products used for our agents to serve Passengers, Drivers, and Merchants. You will report to the Engineering Manager, who is based in Singapore, and work in an on-site mode. This role is based in Vietnam. The Critical Tasks You Will Perform • Design and write with the cutting edge Go language to improve the availability, scalability, latency, and efficiency of Grab's range of services • Work with engineering team to explore and create new design / architectures geared towards scale and performance • Participate in code and design reviews to maintain our high development standards • Engage in service capacity and demand planning, software performance analysis, tuning and optimization • Collaborate with product and experience teams to define and prototype feature specifications • Work closely with infrastructure team in building and scaling back-end services as well as performing root cause analysis investigations • Design, build, analyze and fix large-scale systems • Pro-actively debug and solve production incidents during your oncall shift • Participate in interview loops to help Grab continue hiring top industry talent • Provide technical guidance, mentorship and knowledge sharing to peers.