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Mid LevelFull-timePythonJavaGo
Salary Range
£28,000 - £30,000 /year
About the Role
We are looking for a Technical Support Specialist to join HALOS, an advanced body camera and cloud software scaleup working with major security, services, and law enforcement organizations. This role involves diagnosing technical faults, communicating with customers, and providing timely support.
Key Responsibilities
- →Diagnose, troubleshoot, and repair technical faults
- →Communicate clearly with customers to identify the root cause of issues
- →Provide timely, accurate, and professional feedback to customers
- →Log, track, and manage incidents using a ticketing system
- →Provision and configure devices for new and existing customers
- →Test new software and firmware releases
- →Deliver technical support via phone and email
- →Prioritize and manage multiple tasks and projects simultaneously
- →Escalate complex issues to 2nd and 3rd line support when required
- →Operate effectively in a fast-moving, customer-focused environment
Requirements
- ✓Degree in Computing or related (e.g. Computer Science, CIT)
- ✓1+ years’ experience working in an IT environment
- ✓Strong experience with multiple operating systems, including Windows and macOS
- ✓Excellent written and verbal communication skills
- ✓Strong problem-solving and troubleshooting abilities
- ✓Experience with scripting languages such as Batch or Shell
- ✓Basic knowledge of Linux
- ✓Previous experience in technical support, desktop support, or a similar role
- ✓Experience creating or editing batch and shell script files
- ✓Exposure to regression testing practices
- ✓Familiarity with at least one programming language (e.g. Java or Python)
