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Entry LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Provide high-level, white glove support to VIP customers
- →Analyze and resolve complex customer and technical problems involving multiple technologies and platforms
- →Recommend equipment and application purchases for the customer base
- →Explore, test, and implement new IT solutions and services
- →Participate in the definition of desktop and applications standards, images, processes, and policy governance
- →Assess, QA, document, and train on desktop and applications solutions
- →Collaborate with faculty, researchers, and staff to streamline business processes
- →Perform administration for IT services including user accounts, file/print, backup/restore, virtualization, storage, and e-mail
- →Provide assistance and support for security administration, mail, file servers, and backup and recovery
- →Identify, research, diagnose, and escalate production problems
- →Participate in project work, including non-business hour deployments
Requirements
- ✓Outstanding customer service skills
- ✓Versatility and breadth in technical skills
- ✓Strong organizational skills and attention to detail
- ✓Ability to take ownership and assist various teams and projects
- ✓Experience with a wide range of technologies and platforms
- ✓Ability to analyze and resolve complex technical problems
- ✓Knowledge of IT service administration and security administration
- ✓Experience with project implementation and deployment
- ✓Ability to work non-business hours as required
