Partner Operations Manager, EMEA at Harvey

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW The Business Development team is responsible for building a global, best in class, partner ecosystem that makes our customers successful, enriches our product offering, and supports the company's mission. We are hiring an operations manager to activate, operationalize, and manage strategic partner relationships - owning the journey from contract signature to full-scale execution. This role will focus on onboarding newly signed partners, driving enablement, coordinating joint solution development, and ensuring commercial activation across the partner lifecycle. You will be the connective tissue between Harvey and the partner’s delivery, technical, and sales organizations to ensure the partnership delivers results. WHAT YOU'LL DO - Own the day-to-day relationship with one or more signed partners, acting as the single point of contact across enablement, solutioning, and GTM execution. - Drive and manage onboarding across work streams including sales training, technical enablement, security and provisioning, and support operations. - Ensure partner readiness to deploy and resell Harvey solutions, through shared project plans, milestone tracking, and joint QBRs. - Orchestrate co-developed solutions by collaborating with partners to define use cases, create demo assets, and documentation. - Monitor partner performance, flag risks early, and drive structured remediation or acceleration plans as needed. - Coordinate across Harvey teams including Sales, Solution Engineering, Enablement, Operations, Customer Success, and Marketing to ensure partner needs are met and internal alignment is maintained. - Establish operational rhythms such as roadmap briefings, asset distribution, and sales enablement refreshes. - Ensure compliance with partnership agreements, including commercial terms, dedicated personnel commitments, and reporting cadences. WHAT YOU HAVE - 2-5 years of experience in sales, product, alliances, management consulting, or partner success, in enterprise software environments. - Proven ability to develop strong executive relationships within complex enterprises. - An ability to manage relationships across both local and global partner teams. - Strong program management skills with the ability to track multiple workstreams and hold cross-functional stakeholders accountable. - Deep experience in partner onboarding and activation. - Experience working at the early stage at a high growth company, where programs are in their infancy and the partner motion is building. - Ability to thrive in a fast-paced, high-growth, and collaborative environment. - Excellent communication and interpersonal skills—can influence without authority and drive urgency with empathy. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE [Upgrade to PRO to see link]]. #LI-JM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [Upgrade to PRO to see contact]