AI Staff Software Engineer (Patient) at Headway

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About engineering at Headway Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!). Principles that guide us: • Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they’re facing. • Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration • Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind. • Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes. Tools we use: • Languages: Python 3, TypeScript • Libraries & Frameworks: FastAPI, React, Remix, Next.js, React Aria • Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka • Monitoring: Datadog, PagerDuty, Sentry • Version Control: Github, PagerDuty About the role: We are looking for a Staff AI Engineer to lead how we design, build, and operate AI powered systems within the patient experience. This role will help establish Headway’s approach to AI engineering by creating strong tooling, evaluation frameworks, and development practices. At the same time, it will directly own and deliver our earliest AI supported patient products, including AI assisted intake and AI supported therapy experiences. This is a hands on technical leadership role. You will write production code, design systems that multiple teams rely on, and partner closely with product, clinical, and data leaders to ensure that our AI systems are safe, effective, and aligned with patient outcomes. Who you are We are looking for a Staff level engineer who thrives in ambiguity and is excited to learn new technologies and systems. You care about building high impact products, you think in systems, and you raise the bar for the people around you. • You shape technical work to achieve company and team goals, not just local optimizations. • You are willing to flex into new technical and non technical areas as projects require. • You have driven technical vision and strategy at the organizational level through technical design documents, reviews, and participation in planning cycles. • You have led major technical initiatives that required coordination across multiple teams and stakeholders. • You regularly mentor senior engineers and technical leaders and help set technical direction through influence rather than authority. • You have real world experience building AI powered features using LLMs or applied machine learning. • You have designed evaluation strategies for AI systems and understand the limits of automated metrics, especially in domains where correctness, safety, and tone matter. • You care deeply about reliability, privacy, and safety when deploying AI systems and you design with these constraints in mind from the start. • You are comfortable partnering with product managers, designers, clinicians, and legal or compliance partners to translate complex domain needs into responsible AI systems. Our interview process After you apply to Headway, here are some details of what to expect during the interview process. Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. First round: You'll meet with an engineer on the team to do some live coding and learn more about the engineering team. Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway. References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members! Compensation and Benefits: The expected base pay range for this position is $224,000 - $280,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: • Equity Compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development #LI-BM1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at [Upgrade to PRO to see link] Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.