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Mid LevelFull-time
Salary Range
$34,680 - $46,920 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Enterprise Support Specialist is part of Healthengine’s Customer Support team, responsible for executing enterprise onboarding, system configuration, and escalated technical support for Healthengine’s Enterprise and Pharmacy groups. This role drives the successful technical implementation and ongoing operational support of multi-location customers, ensuring operational excellence across onboarding delivery, integrations, and complex issue resolution.
Key Responsibilities
- →Deliver structured onboarding workshops, system training, and enablement resources to ensure successful activation and operational readiness for Enterprise and Pharmacy groups.
- →Manage enterprise-level system configurations and coordinate integrations to ensure accurate setup, compliance with operational requirements, and seamless technical implementation.
- →Own and resolve complex Enterprise and Pharmacy technical issues, collaborating cross-functionally to ensure timely resolution and adherence to service standards.
- →Identify recurring technical challenges and onboarding friction points, contributing to process improvements, documentation enhancements, and overall service optimisation.
- →Proactively identify opportunities to enhance enterprise onboarding, support processes, and technical delivery capabilities, taking initiative to drive improvements.
Requirements
- ✓3-5 years’ experience in Technical Support, Implementation, or Enterprise Support within a SaaS or technology-driven environment.
- ✓Demonstrated experience resolving complex technical issues and managing escalations requiring cross-functional collaboration.
- ✓Experience delivering customer onboarding, system training, or technical workshops.
- ✓Working knowledge of APIs, integrations, and system configuration concepts.
- ✓Experience supporting multi-location or enterprise customers is highly regarded.
- ✓Strong written and verbal communication skills across multiple customer channels.
- ✓Proven ability to create structured documentation and enablement materials.
- ✓Strong stakeholder management and objection-handling skills.
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