Product Manager, Health Systems at Heidihealth.com.au

HOWDY, WE’RE HEIDI 👋 “The AI startup growing faster than Canva” That’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world. We pivoted from broad healthcare AI to building Earth’s finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation. Our mission is simple: strengthen the human connection at the heart of healthcare. We’ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again. That’s where you come in. THE ROLE We're looking for a Product Manager who owns a portfolio of health system accounts and builds product that works in their environments. You are accountable for both the product and the revenue it generates. You will be embedded with health systems across the Americas, working alongside a commercial partner. You go on-site, observe clinical workflows, map what you see against Heidi's capabilities, and make build-vs-configure trade-offs. What you build for one account should make the next deployment faster; over time, deployment problems become configuration problems. You will partner closely with Heidi's Americas commercial team and core engineering teams. You need the activation energy to break down doors with customers and the product instinct to know when a shortcut today will cost three deployments tomorrow. We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike. WHAT YOU’LL DO - Own product and revenue outcomes for a portfolio of Americas health system accounts - Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for - Make build-vs-configure trade-offs for every engagement - Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability - Build extensible product so what you ship for one account becomes a configurable module for the next - Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations - Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating - Drive adoption within customer accounts until clinicians use it daily - Navigate compliance and regulatory requirements as product constraints IF WE’D WORKED TOGETHER THE LAST 6 WEEKS, YOU’D HAVE: - Spent two days on-site at a 200-physician health system, observed documentation workflows across three specialties, and came back with three discrete PRDs that changed a core team's sprint priorities - Identified that an orthopaedic group's pre-charting workflow broke because of a non-standard EMR integration; assembled a fix from existing capabilities and shipped it without waiting for a platform release - Written a deployment playbook from your first account that made the second engagement two weeks shorter - Built a relationship with a chief medical informatics officer who now advocates for Heidi internally and opens doors to department heads you'd otherwise never reach - Made a commercial trade-off with your partner: deprioritised a small account's feature request to accelerate a larger deal that proved a use case worth three future deployments WHAT YOU’LL NEED - BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related) - 4+ years in product roles, though we care more about what you've shipped than years on the clock - A romantic streak about software and a belief that great design transforms someone's day - You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them - Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products - You default to building over requesting - Strong opinions, weakly held; you'll shift the room when you're right - Data fluency with diagnostic teeth; you can read adoption dashboards and distinguish a training problem from a product problem from an integration problem IF YOU ANSWER ‘NO’ TO THESE QUESTIONS, THIS MAY NOT BE THE JOB FOR YOU: - Are you an execution powerhouse? - Have you shipped something this week? - Are you good at games? - Did you have a weird teenage hobby? - Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call? - Does the prospect of making health systems a lot nicer make you feel fuzzy inside? WHY HEIDI? Our health systems hurt everybody. Systems are log-jammed, clinicians’ lives degrade in quality, and patients churn through the meat-grinder. This is neither a special nor interesting insight. However, it means we’re solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential. You’ll join a team that doesn’t celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won’t rest until we’ve exacted the change we’d like to see. We’re medicos, engineers, and designers who’ve felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver. The bad news is it’s not an easy job - you will tear your hair out more than once. Modern technology company concepts don’t transpose unto healthcare easily. The lows are really low. The good news is you will trust and admire everybody you work with, and rest easy knowing you’re doing THE defining work of your career. The highs are blindingly high. Heidi will take care of you. We offer healthcare/dental/vision benefits, 401k with 3% company match, a $500 annual development budget, and serious equity. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don’t track hours or micromanage - you’re trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.