Senior Site Reliability Engineer (Upmarket) at Heidihealth.com.au

Heidihealth.com.au

San Francisco·2d ago

SeniorFull-timePythonRustAWSKubernetesTerraformAI

Salary Range

$132,600 - $179,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Operations Engineer to join Heidi, an AI Care Partner that works alongside clinicians to improve healthcare. This role focuses on improving operational reliability and supporting production systems.

Key Responsibilities

→Participate in on-call and incident response, responding to production incidents and supporting service restoration
→Improve operational reliability by identifying issues and driving fixes through better alerting, automation, and system changes
→Own parts of the production environment, operating and improving Kubernetes clusters, cloud infrastructure, and core platform services
→Strengthen observability by improving dashboards, alerts, logs, and traces
→Reduce operational toil by automating repetitive tasks and improving tooling
→Support safe change by improving deployments and rollback mechanisms
→Contribute to operational practices by writing and maintaining runbooks and improving incident response processes
→Collaborate closely with engineers to improve production readiness and reliability expectations

Requirements

✓3–6+ years in SRE, DevOps, Platform, or operations-heavy engineering roles
✓Experience supporting production systems and participating in on-call rotations
✓Comfortable debugging live systems under pressure
✓Experience operating cloud infrastructure (AWS preferred)
✓Working knowledge of Kubernetes and containerised workloads
✓Infrastructure as Code experience (Terraform or similar)
✓Familiarity with monitoring and alerting tools (Datadog, Prometheus, etc)
✓Scripting or automation experience (Python, Bash, or similar)