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Mid LevelFull-time
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Helion is seeking an IT Support Technician to join our fusion power company in Everett, WA. This entry-level role focuses on providing technical support and operational assistance to ensure smooth day-to-day activities across the organization.
Key Responsibilities
- →Deliver end-user IT support by troubleshooting hardware and software issues
- →Support the onboarding and offboarding process, including laptop imaging and account provisioning
- →Configure Windows and macOS devices while maintaining accurate asset tracking
- →Provide hands-on hardware and desk-side support, including workstation setup and component replacements
- →Support daily IT operations through ticket queue monitoring and resolving documented tickets
Requirements
- ✓1–3 years of IT support experience with Windows or macOS environments
- ✓Knowledge of Windows or macOS operating systems, Microsoft 365, and basic Active Directory
- ✓Basic understanding of ticketing systems and standard IT support workflows
- ✓Strong organizational skills with a customer-service mindset
- ✓CompTIA A+ certification preferred
Benefits
- ★Medical, Dental, and Vision plans for employees and their families
- ★31 Days of PTO (21 vacation days and 10 sick days)
- ★10 Paid holidays, plus company-wide winter break
- ★Up to 5% employer 401(k) match
- ★Short term disability, long term disability, and life insurance
- ★Paid parental leave and support (up to 16 weeks)
- ★Annual wellness stipend
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