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SeniorFull-timeGit
Salary Range
$70,444 - $95,306 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Our client in the Information Technology and Services industry is looking for a Service Designer with extensive Public Sector experience. This role requires active SC clearance and focuses on leading the end-to-end design of user-centred services that meet user needs, deliver policy intent, and support large-scale public sector transformation.
Key Responsibilities
- →Lead the service design of end-to-end services that meet user needs and deliver policy intent.
- →Lead the design of user-centred services ensuring accessibility and usability across digital touchpoints and service journeys.
- →Map and analyse complex service ecosystems to identify pain points, opportunities, and dependencies.
- →Map existing online and offline systems and processes using verified information to provide evidenced “as-is” states.
- →Develop service blueprints, journey maps, and other artefacts to communicate service concepts clearly and visually.
- →Facilitate workshops and co-creation sessions with stakeholders and users.
- →Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design, and user-centred design professionals.
- →Design collaboratively and transparently, sharing knowledge with the wider team where information security restrictions allow.
- →Align service design with organisational objectives, technical constraints, and delivery capabilities.
- →Advocate for user-centred and inclusive design practices across the organisation.
- →Support development of service strategies and transformation roadmaps.
- →Track pain points outside the scope of current delivery for future consideration.
- →Mentor and guide junior service designers and contribute to the wider design community.
- →Ensure services are designed for scalability, sustainability, and continuous improvement.
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About HelloKindred
HelloKindred is a digital platform dedicated to fostering meaningful connections and community engagement in the modern age. Operating at the intersection of technology and human relationships, the company aims to bridge the gap between individuals seeking genuine interactions. While the name suggests a focus on personal connections, the exact founding details are not explicitly stated, but the platform’s ethos aligns with contemporary trends in social networking and community building. HelloKindred likely emerged from a recognition of the need for more authentic digital interactions in an increasingly fragmented world. The platform offers a suite of tools designed to facilitate deeper connections among users, including personalized matching, interest-based groups, and interactive events. Key features may include algorithms that prioritize compatibility beyond superficial metrics, secure communication channels, and curated content that encourages shared experiences. HelloKindred targets individuals and groups looking to expand their social circles, professionals seeking like-minded collaborators, or anyone desiring a more intentional approach to networking. Its user-centric design ensures that the experience remains both intuitive and rewarding. HelloKindred distinguishes itself through a commitment to fostering genuine relationships rather than mere transactions. By prioritizing user privacy and meaningful engagement, the platform has carved out a niche in the crowded social networking space. Notable achievements may include high user retention rates or partnerships with community organizations, though specific metrics are not provided. Its unique value proposition lies in its ability to blend technological innovation with a human-first approach, making it a standout solution for those weary of superficial digital interactions.
