Engineering System Support Engineer at hermeus

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage. Hermeus is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. As we move from go-live into stabilization and continuous improvement, we are building a dedicated capability to support engineering teams and ensure system reliability, usability, and performance.This is not a traditional help desk role. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing system issues, improving system behavior, and enabling engineers to move faster with confidence.  As an Engineering System Support Engineer, you will be the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.   Responsibilities: NX / Teamcenter Support (Tier 2/3) • Resolve NX and Teamcenter issues impacting engineering workflows • Debug assemblies, drawings, and modeling issues (and more) • Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures • Analyze system and client logs to identify root causes Engineering Workflow & Data Integrity • Troubleshoot release workflows, approvals, and ownership issues • Resolve stuck or failed workflows and parallel process conflicts • Correct part creation, template usage, and data entry issues with engineering teams System Stability & Performance • Diagnose client-side issues (cache, environment, SSO behavior) • Differentiate system defects from user/configuration issues • Support upgrades, patches, and environment changes • Maintain stability during high-usage engineering cycles User Enablement & Support Experience • Serve as primary support contact for NX and Teamcenter users • Provide clear, actionable guidance to resolve and prevent issues • Develop SOPs, troubleshooting guides, and knowledge base content • Improve support processes (ticket quality, SLAs, escalation paths) Continuous Improvement • Identify recurring issues and drive root-cause fixes • Partner with PLM and engineering teams to improve usability • Recommend UX improvements (defaults, templates, workflow simplification) • Transition manual fixes into standardized, system-enforced solutions Minimum Requirements: • Hands-on experience with Siemens NX (modeling, assemblies, drafting) • 2+ years working with Teamcenter data structures and workflows • Experience troubleshooting PLM/CAD issues in production environments • Ability to read and interpret NX and Teamcenter logs • Strong understanding of engineering workflows and product structures • Ability to distinguish user error from system/configuration issues Preferred Skills and Experience: • Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience • Experience with Active Workspace (AWC) • Familiarity with release workflows and access control models • Exposure to CAD standards, templates, and automation (Check-Mate or similar) • Experience in aerospace or complex manufacturing environments • Understanding of PLM integrations with downstream U.S. EXPORT CONTROL COMPLIANCE STATUS  The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.    EQUAL OPPORTUNITY Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.