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Mid LevelFull-timeRailsAWSGCPPostgreSQLMySQLAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Production Support Engineer to help maintain the reliability and operational health of our Ruby on Rails platform. This role is ideal for an early-career software engineer who wants to learn how large production systems work and grow into a full software engineering role.
Key Responsibilities
- →Troubleshoot and resolve production incidents across Rails framework services and cloud infrastructure
- →Use interactive application access tools to inspect application state, diagnose issues, and validate fixes
- →Investigate and validate data directly in MySQL/PostgreSQL databases
- →Create and maintain scripts, Rake tasks, and internal tools to streamline incident response
- →Assist in incident response, including triage, escalation, documentation, and post-incident follow-ups
- →Collaborate with senior engineers and DevOps to identify root causes and propose long-term fixes
- →Build or enhance internal tools and dashboards that improve visibility into system health
- →Monitor system health, key metrics, and operational risks using dashboards and APM tools
- →Gradually contribute to application code changes and bug fixes
Requirements
- ✓Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience
- ✓2+ years of experience in software development, technical support, DevOps, or related engineering role
- ✓Hands-on experience with Ruby on Rails
- ✓Comfort using a Rails console and understanding of Rails application structure
- ✓Basic working knowledge of relational databases (MySQL or PostgreSQL)
- ✓Strong problem-solving skills and ability to debug issues methodically
- ✓Clear written and verbal communication skills
- ✓Willingness to explore and adopt AI tools responsibly
Benefits
- ★Competitive health plans
- ★Paid time-off
- ★Company paid holidays
- ★401K retirement program with company match
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