Inside Sales Representative at Highlightta

ABOUT STICKERYOU StickerYou is a leading global e-commerce company for custom die-cut products such as stickers, labels, decals, temporary tattoos, and more. Our proprietary platform infuses automation technology and creativity to empower anyone to make the best custom products in any size, shape, and quantity. Businesses and consumers can make their marketing, packaging, décor, or personal expression professional grade. We believe in the enormous power of customization. We are a smart, creative, and passionate group dedicated to growing the most talented and engaging people in Toronto, Canada. We proudly make custom products locally for the global market using software and advanced digital manufacturing. We make what matters stick! THE ROLE The Inside Sales Representative role is responsible for providing terrific solutions to StickerYou’s business and consumer clients with a focus on promotional products. As an integral part of our growing team, you will assist in closing and processing inbound sales by recommending product solutions and ensuring our customers have a great brand experience from design to delivery. We are looking for someone with a positive personality who embraces technology and will make sure our customers have a great brand experience. If you have a passion for stickers, a positive personality and can effectively use technology to thrive in a fast-paced environment, we want to hear from you! RESPONSIBILITIES - Respond promptly to inbound leads and support requests via email, delivering outstanding customer service and excellent business email etiquette - Initiate the sales process by scheduling appointments, conducting introductory presentations, and understanding account requirements - Recommend customized promotional product solutions by leveraging product knowledge (we'll teach you) and understanding customer needs through effective questioning - Close sales by building rapport with potential accounts, explaining product and service capabilities, overcoming objections, and preparing contracts - Provide customer support throughout the sales journey, assisting customers facing difficulties at any stage of the sales process on the [Upgrade to PRO to see link] [Upgrade to PRO to see link] site - Enter and maintain accurate customer data into HubSpot to track orders and leads - Develop and utilize response templates to improve efficiency in responding to common customer issues and questions - Identify market/customer potential by qualifying accounts - Participate in product testing - Contribute to market strategy by monitoring competitive products and account reactions - Propose new product or service ideas based on customer feedback and unmet needs - Support marketing and organizational missions by completing related tasks as required - Other tasks as requested by the Sales Manager REQUIREMENTS: - 3+ years of sales and/or customer service experience - Full-time availability from Monday to Friday (9am-5pm) - Intermediate knowledge in Microsoft Office, familiarity with Adobe Creative Suite is a bonus - Ability and interest to learn about our product solutions and probing for essential customer needs - Ability to conceptualize and communicate creative solutions based on our products - Excellent organization and time management skills - must be able to handle a high volume of customer inquiries including processing orders that include a mix of managing new and repeat clients - Good analytical, creative, and practical problem-solving skills - Self-motivated and goal-oriented while being supportive of fellow team members WHY STICKERYOU? - A high-growth company with a strong leadership team - Company-wide positive energy — people enjoy coming to work - Fast-changing environment with ample learning and growth opportunities - Growing a global Canadian brand that takes pride in local manufacturing - Strong corporate vision focused on making small companies better - Opportunity to serve a wide variety of small and medium-sized businesses - Use of cutting-edge e-commerce and digital print customization technology WORK ARRANGEMENT This is a hybrid role, with a mix of in-office and remote work. This position requires working from the office 2-3 days per week. OFFICE LOCATION 670 Caledonia Road, York, ON DIVERSITY & INCLUSION StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. HOW WE HIRE We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. This posting is for a current, open position within StickerYou. This opportunity is offered through HighlightTA, the on-demand talent team supporting StickerYou's growth. Connect with us and learn more: StickerYou on LinkedIn [Upgrade to PRO to see link] HighlightTA on LinkedIn [Upgrade to PRO to see link]