Product Manager, Conversational AI at Hinge Health

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com [Upgrade to PRO to see link]" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [Upgrade to PRO to see contact]. ABOUT THE ROLE As a Product Manager on Hinge Health’s Intelligent Care team, you will lead the end-to-end experience of our member-facing hybrid care assistant. You will own an LLM-powered conversational product that helps bring high-quality MSK care to wherever our members are. You will own the product strategy, safety, and performance of the assistant’s conversations, ensuring it reaches out to members at the right moments, delivers helpful and clinically sound guidance, and seamlessly escalates to our Care Team when human support is needed. You’ll collaborate closely with Engineering, Design, Data Science, Clinical, Legal, Compliance, Applied Science, and fellow PMs. We also provide daily breakfast and lunch for onsite team members. Your work will directly shape member experience, drive engagement and retention, reduce care team workload, and advance our company-level strategy for intelligent, scalable care delivery. WHAT YOU’LL ACCOMPLISH - Establish clear baselines and evaluation frameworks for engagement, conversational success rates, and care team workload reduction. - Ship meaningful improvements to the care assistant that measurably impact key KPIs. This includes new use cases, enhanced conversation flows, or safety/guardrail updates. - Drive a measurable increase in member engagement by expanding the assistant’s ability to deliver timely, personalized, and high-quality guidance. - Achieve reductions in Care Team workload by increasing the percentage of member needs handled safely and effectively through hybrid automation. - Improve conversational performance through continuous iteration on prompts, workflows, escalation logic, and quality metrics. - Partner with PMs and cross-functional teams to scale the assistant to additional product areas, increasing coverage of member needs and overall program impact. HINGE HEALTH HYBRID MODEL We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. BASIC QUALIFICATIONS - 3+ years of experience as a Product Manager building and shipping AI-driven software products. - Direct experience working with LLM-powered products, including model-driven features, conversational interfaces, or agent-like systems. - Familiarity with prompt design, evaluation frameworks, and LLM performance measurement. - Experience driving cross-functional initiatives with Engineering, Design, Data Science, and specialized partners (e.g., Legal, Compliance). - Strong analytical skills with the ability to use data to define problems, evaluate tradeoffs, and guide decisions. PREFERRED QUALIFICATIONS - Experience with AI safety, guardrails, or human-in-the-loop systems, especially in member- or customer-facing contexts. - Background in healthcare, digital health, or regulated environments. - Prior work collaborating with clincal teams or subject-matter experts. - Experience building member-facing products at scale, particularly those driving engagement, retention, or behavior change. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at [Upgrade to PRO to see link] WHAT YOU'LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development - Grow with us through discounted company stock through our ESPP with easy payroll deductions. CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. [Upgrade to PRO to see link]