Senior Product Manager, Consumer Experiences at Hinge Health

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com [Upgrade to PRO to see link]" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [Upgrade to PRO to see contact]. ABOUT THE ROLE We're looking for an experienced product manager to lead a new product experience focused on pain neuroscience.As a PM you will focus on building an experience that includes: knowledge about how pain works, mindset strategies to help members move with greater confidence and safety, and skill building for daily life. You will own the strategic vision and execution of your product area, drive growth, and positively impact user engagement and therapeutic outcomes. WHAT MAKES YOU A GREAT FIT - You notice subtle things about products and people (e.g. micro frustrations and delights) - You anticipate non-obvious user problems when you look at product experiences or before you present at product reviews. - You develop higher-quality hypotheses about product experiences to build, even in the face of ambiguity. - You’re right more often than not about what impact a change to a flow has on metrics. - When faced with two competing feature ideas, you can accurately predict which one will be better for customers. - When faced with a scope call, whether a feature is in or out for a release, you can find the right balance between shipping value sooner by building less, but still solving the customer problem. - When faced with different design solutions, you can pick the solution that customers will more easily understand and be able to adopt and use. - You understand how all the features in a product are connected together, and you can predict with accuracy which workflows and paths your customers will take, and how design changes will impact those paths. WHAT YOU'LL ACCOMPLISH - Take a major role in defining product vision, strategy, and objectives for this new treatment modality. - Help develop and implement product-development practices, particularly related to rapid iteration. - Ship features within a cross-functional team, working closely with design, engineering, sales/marketing, and the clinical team throughout the whole process. - Work directly with executives and founders as the voice of your product team. - Track usage analytics, and member impact of launches. - Ultimate responsibility for shipping products with meaningful business results, on time. HINGE HEALTH HYBRID MODEL We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. BASIC QUALIFICATIONS - Significant product management experience (5+ years), specifically in consumer facing features, platform products, service orchestration, and API integrations. - Strong technical background or fluency, with demonstrated experience implementing API-based products. - Demonstrated success working with cross-functional product and platform teams, defining domain boundaries and integration points clearly. - A proven track record balancing quick wins alongside long-term technical investments. - Strong consumer product instincts and experience building personalized user experiences that drive consumer engagement. PREFERRED QUALIFICATIONS COLLABORATION & TEAM LEADERSHIP - Support and continuously optimize sprint processes and rituals (ticket writing, PRDs, grooming, QA, retrospectives), striving always to improve pod speed, efficiency, and predictability. - Serve as an advocate for your engineering and design counterparts, providing clear direction and appropriate context to drive productive collaboration. - Maintain a healthy balance between immediate feature wins and foundational platform work to enable long-term scalability and maintainability. STRATEGIC OWNERSHIP & ACCOUNTABILITY - Take complete accountability for your product area's performance, metrics, and outcomes—operating with a CEO-like sense of ownership. - Develop and evangelize a clear strategic vision for the platform, understanding and aligning with company-wide goals and objectives. - Refine your product intuition, anticipating user needs, identifying subtle friction or opportunities for delight, and prioritizing effectively between competing features or design solutions. - Regularly measure, analyze, and share insights derived from data to build prioritized roadmaps that address both short-term needs and longer-term growth opportunities. - Lead ideation and decision-making processes while embracing ambiguity and managing multiple initiatives at varying stages with minimal oversight. TECHNICAL DEPTH & DOMAIN EXPECTATIONS - Clearly articulate and drive the Exercise platform’s identity, purpose, and vision within our overall system architecture. - Informs thoughtful APIs, solutions, and integrations, collaborating effectively with technical stakeholders. - Actively participate in strategic conversations about what data needs to come from various domains to drive strong platform functionality, and similarly understand what data downstream consumers require. - Lead collaborative discussions with Product Managers from other teams, engineering, design, and operations—synthesizing their requirements into holistic, scalable platform solutions. - Clearly communicate complex technical concepts and platform needs to non-technical stakeholders (such as sales, operations, marketing) and maintain technical credibility in discussions with engineers. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at [Upgrade to PRO to see link] WHAT YOU'LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development - Grow with us through discounted company stock through our ESPP with easy payroll deductions. CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. [Upgrade to PRO to see link]