Senior Product Manager, Identity & Entitlements at Hinge Health

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com [Upgrade to PRO to see link]" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [Upgrade to PRO to see contact]. ABOUT THE ROLE You’ll lead the strategy and roadmap for Hinge Health’s accounts platform — the systems that manages identity, accounts, and permissions for members, clinicians, clients, and internal teams. You’ll work with engineering, data, security, and operations to deliver simple, reliable, and secure access experiences across web, mobile, and API surfaces. WHAT YOU’LL ACCOMPLISH - Improve how users sign up, sign in, and manage their accounts. - Simplify and standardize account data models to support healthcare and benefits use cases. - Build end-to-end account experiences and internal tools that enable self-service and scale. - Define clear goals for performance and reliability, and partner across teams to achieve them. - Track adoption and usage, define key metrics, and run experiments that improve conversion and retention. - Design workflows and agents that automate account and benefit processes. - Partner with growth and marketing teams to optimize acquisition, activation, and retention. HINGE HEALTH HYBRID MODEL We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. BASIC QUALIFICATIONS - 6+ years of product management experience, spanning platform systems and user experience. - Proficiency in SQL and skilled at using data to drive decisions - funnel analysis to experimentation. - Excellent communicator who collaborates effectively across engineering, security, operations, and business teams. PREFERRED QUALIFICATIONS - Technical background and experience with system design. - Strong understanding of identity and access management concepts. - Experience in healthcare, finance, or other regulated technology industries. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at [Upgrade to PRO to see link] WHAT YOU'LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development - Grow with us through discounted company stock through our ESPP with easy payroll deductions. CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. [Upgrade to PRO to see link]