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Customer Enablement & Training Specialist (Technical SaaS) at Hirehangar
HirehangarSouth Africa - Cape Town·6h ago
Mid LevelContractPythonRustAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We’re hiring a Customer Enablement & Training Specialist to help enterprise marketing teams master a modern, automation-first SaaS platform. This role sits at the intersection of customer success, technical training, and marketing operations and is ideal for someone who enjoys being front-facing with customers while working deeply with workflows, data, and systems.
Key Responsibilities
- →Lead customer onboarding programs from first login through successful adoption
- →Run live training sessions, workshops, and cohort programs for enterprise customers
- →Simplify complex technical workflows into clear processes for marketing and content teams
- →Create and maintain enablement documentation, SOPs, and training resources
- →Support marketing operations workflows including CRM automation, reporting, and campaign execution
- →Collaborate with marketing and content teams on SEO and content enablement initiatives
- →Serve as a highly visible, trusted partner to customers throughout their journey
Requirements
- ✓2+ years of experience in customer enablement, customer success, marketing operations, or SaaS training roles
- ✓Experience working at a well-known or reputable technology or SaaS company
- ✓Strong hands-on experience with HubSpot or similar platforms
- ✓Practical proficiency in Python and SQL, used in real workflows, reporting, or enablement contexts
- ✓Non-negotiable: Prior remote work experience, strong fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Candidates without this experience will not be considered.
- ✓Excellent verbal and written communication skills with a strong educator mindset
