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Mid LevelContractGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.
Key Responsibilities
- →Handle customer inquiries related to products, orders, payments, returns, and exchanges
- →Provide clear, accurate, and empathetic support via email and chat
- →Maintain detailed ticket documentation and customer records
- →Collaborate with Operations and Fulfillment teams to resolve issues
- →Follow established support processes and quality standards
- →Identify opportunities to improve customer experience and support workflows
Requirements
- ✓Experience providing customer support for e-commerce or online retail businesses
- ✓Strong written communication and problem-solving skills
- ✓Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
- ✓Ability to manage multiple tickets and priorities effectively
- ✓Customer-first mindset with attention to detail
