Customer Success Specialist | Fully Remote US at HireVue

The Customer Success Specialist is a newly created role built around a simple idea: our customers deserve a dedicated expert who teaches, engages, and advocates for them — proactively, not reactively. This is not a support or service delivery role. This person focuses on what comes after implementation: driving adoption, deepening product value, and building the kind of relationships that make customers genuinely successful long-term. This person will own our customer enablement function from the ground up, serve as a direct point of contact across our broader customer base, and support the strategic programs that keep our most important customer relationships strong. You will work directly with the Chief Evangelist and sit at the intersection of Customer Success, Solution Engineering, and Renewals. The customers you touch will know your name. WHAT YOU'LL DO Customer Enablement • Own Hirevue's customer enablement function — a greenfield opportunity to build something that doesn't exist today and will directly shape how customers experience our platform • Deliver training sessions, product walkthroughs, and educational programs directly to customers, from onboarding through advanced adoption • Develop self-serve resources that extend your reach — so customers can learn on their terms while still feeling the presence of a dedicated expert • Partner with Product, CS, and Solution Engineering to stay sharp on platform capabilities and translate them into real customer value, not just feature lists • Track adoption and engagement signals to proactively reach customers who need more support or are ready to go deeper Direct Customer Engagement • Be a proactive, human point of contact for customers across our broader base — reaching out, checking in, and making sure no customer feels like they're navigating alone • Build genuine relationships with customers over time, becoming a trusted resource they come back to — not just a reactive support contact • Identify early signals of risk or opportunity and act on them — routing customers to the right resources and following through to make sure they land well • Represent Hirevue with warmth and expertise in every interaction, from a first-time product question to a strategic conversation with a senior stakeholder Customer Programs Support • Participate in Hirevue's Customer Advisory Board (CAB) and Executive Sponsor Program as a visible, relationship-oriented contributor — not just a logistics coordinator • Sustain connections with CAB members and executive sponsors between formal touchpoints, keeping relationships warm and meaningful • Support the team in preparing for and executing senior customer engagements, bringing continuity and context to every interaction • Keep strategic programs running smoothly — because the best customer experiences don't happen by accident