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Mid LevelFull-timeGitGo
Salary Range
$33,150 - $44,850 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Hive is seeking a Customer Success Associate to support adoption and retention across their customer base, with a focus on self-serve customers. This role involves driving feature adoption, supporting retention efforts, and identifying expansion opportunities in a fast-growing SaaS company.
Key Responsibilities
- →Lead adoption and retention practices for Hive’s self-serve customer segment
- →Quickly internalize customer goals and identify ways to expand Hive’s footprint
- →Use product signals and CRM insights to drive meaningful adoption
- →Support renewal and retention efforts by ensuring customers understand and realize ongoing value
- →Help lead cross-functional responses when customers encounter issues or risks
- →Track progress, follow through on action items, and communicate clearly
- →Advocate for customers by documenting needs and sharing insights internally
- →Support the creation and maintenance of knowledge base articles and internal documentation
Requirements
- ✓1–2 years of experience in a customer-facing role
- ✓Experience interacting directly with customers via calls, emails, or meetings
- ✓Excellent verbal and written communication skills
- ✓Highly organized with strong time-management skills
- ✓Problem-solver mindset with the ability to research solutions and propose options
- ✓Comfortable working in a collaborative, cross-functional environment
- ✓Self-starter who takes initiative and learns quickly
- ✓Comfort with technology and explaining tools clearly to others
Benefits
- ★Flexible work hours
- ★Comprehensive health and dental coverage with a parental leave top-up program
- ★Unlimited vacation/PTO policy
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