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ManagerFull-timeGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager who is passionate about helping customers unlock the full value of HockeyStack. In this role, you will be the strategic partner to our customers—guiding them through onboarding, driving product adoption, and helping them translate data-driven insights into business impact.
Key Responsibilities
- →Own the full customer lifecycle—onboarding, activation, adoption, growth
- →Define and execute value roadmaps for every account
- →Operate as a strategic partner across marketing, sales, and revenue teams
- →Proactively surface insights and opportunities to help customers expand their use of the platform
- →Track, measure, and prove ROI relentlessly
- →Move seamlessly across Enterprise, Mid-Market, and SMB segments
- →Work cross-functionally to eliminate friction and solve hard problems fast
- →Act as the voice of the customer—filtering signal from noise and helping shape the future of the product
Requirements
- ✓Ownership-first mindset — you take initiative, move fast, and figure things out
- ✓3–6 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company
- ✓Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion
- ✓Experience with value-based selling and communicating ROI to executive stakeholders
- ✓Strong understanding of GTM functions and familiarity with revenue and marketing data
- ✓Comfortable with both high-touch and tech-touch motions across customer segments
- ✓Ability to work cross-functionally and drive alignment around customer outcomes
