Implementation Manager (East Coast Remote) at Hockeystack

HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: - Analytics – instantly answers questions like "What led to that sudden drop in pipeline?" - Agents – creates a blueprint of each customer's ideal sales process and executes it across every deal, every rep, every day Since launching in January 2023, we’ve come through Y Combinator, raised a $26M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. 🚀 YOUR MISSION We're looking for a highly organized and proactive Implementation Manager to ensure our customers launch with speed, confidence, and success on HockeyStack's GTM Intelligence suite. You'll own the full implementation lifecycle — from sales handoff through go-live — driving tight project plans, technical setup, and early adoption so customers start generating impact from day one. 🔧 WHAT YOU’LL DO - Lead end-to-end implementation projects from kickoff through go-live, ensuring milestones are hit on time and with high quality. - Develop and drive mutual action plans tailored to each customer's goals and use cases. - Partner with customers to set up their data infrastructure — integrations, data dictionary, dashboards, and prompts relevant to their GTM use cases. - Coordinate internal and external resources to remove blockers and keep implementations running smoothly. - Support change management efforts, guiding customers through organizational adoption of HockeyStack. - Help customers define meaningful KPIs and ensure those metrics are tracked and reported post-launch. - Drive initial customer usage and showcase early value, accelerating time to "aha" moments. - Collaborate closely with Sales, Customer Success, Product, and Data teams to align on deliverables and dependencies. 🧬 WHAT WE’RE LOOKING FOR - 5+ years of experience as a customer-facing implementation or onboarding manager in B2B SaaS, with strong project management skills. - Demonstrated ability to manage complex cross-functional implementations from sales handoff through launch. - Strong understanding of GTM processes (sales, marketing, analytics) and SaaS product adoption challenges. - Excellent communication and stakeholder management skills. - Technical aptitude to understand integrations, data tracking logic, and analytics. - Comfortable operating in a fast-paced startup environment with autonomy and accountability. ✨ WHY JOIN NOW? We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right. This is a remote role based on the East Coast (ET or CT time zones preferred). You'll work closely with our San Francisco HQ team and customer base across US time zones. The base salary range for this role is $110,000 to $150,000 USD, adjusted for experience and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.