Loading...
ManagerFull-timeGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a highly organized and proactive Implementation Manager to ensure our customers launch with speed, confidence, and success on the HockeyStack’s GTM Intelligence suite. This role is critical to executing tight mutual action plans, driving technical implementations, and ensuring customers rapidly adopt and realize value from our product.
Key Responsibilities
- →Lead end-to-end implementation projects from kickoff through go-live, ensuring milestones are hit on time and with high quality.
- →Develop, drive, and track against mutual action plans (MAPs) tailored to each customer’s goals and use cases.
- →Partner with customers to set-up their data infrastructure - integrations, data dictionary, dashboards and prompts relevant to their GTM use cases.
- →Coordinate internal and external resources to remove blockers and keep implementations running smoothly.
- →Coordinate closely with Sales, Marketing, Customer Success, Product, and Data teams to align on deliverables, dependencies, and communication.
- →Help customers define meaningful KPIs and ensure those metrics are tracked and reported post-launch.
Requirements
- ✓5+ years experience as a customer facing GTM SaaS implementation Manager with strong project management experience.
- ✓Demonstrated ability to manage complex cross-functional implementations from sales handoff to launch and beyond.
- ✓Strong understanding of GTM processes (sales, marketing, analytics) and SaaS product adoption challenges.
- ✓Excellent communication and stakeholder management skills.
- ✓Technical aptitude to understand integrations, data tracking logic, analytics and insights.
- ✓Comfortable operating in a fast-paced startup environment with autonomy and accountability.
