Associate Account Manager at Hook

ABOUT HOOK We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We’re a Series A company who ranked 33 out of 100 on the Sifted [Upgrade to PRO to see link] fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way. THE ROLE As a Junior Account Manager / Customer Success Manager, you will support the management of a portfolio of customers and help ensure they achieve value from Hook. You will learn how to manage the full customer lifecycle, from onboarding through to renewal, while developing strong commercial instincts and product expertise. You will partner with senior team members on strategic accounts while owning smaller accounts or workstreams independently, building the foundations to take on more commercial responsibility over time. WHAT YOU WILL BE DOING - Support the management of customer accounts, helping to drive retention and identify growth opportunities - Assist in building and executing customer success plans, including tracking progress and coordinating actions - Develop a strong understanding of Hook’s platform and support customers with onboarding, adoption, and best practices - Prepare for and contribute to customer meetings, including check ins, reviews, and renewal conversations - Build relationships with day to day customer stakeholders and begin developing confidence engaging with more senior contacts - Partner with internal teams including Product, Engineering, and Sales to ensure customer needs are met - Track customer performance and usage data to help identify risks and opportunities - Contribute to improving processes, playbooks, and how we deliver customer success at scale WHO WE ARE LOOKING FOR - Early career experience or strong interest in customer success, account management, or commercial roles in a SaaS or technology environment - Strong communication skills with the ability to build relationships and present ideas clearly - Curious and eager to learn, with a genuine interest in understanding customer needs and solving problems - Commercially aware, with a desire to develop skills in renewals, expansion, and revenue growth - Comfortable learning new tools and technologies, with an interest in data and how it drives decision making - Highly organised and able to manage multiple tasks and priorities in a fast moving environment - Proactive mindset with a willingness to take ownership and grow into greater responsibility - Team oriented, collaborative, and motivated to contribute to a high performing culture Salary- £50,000 - £65,000 + OTE (depending on experience) BENEFITS 🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays 📈 Generous stock options 🏥 Private health insurance so you can get the best care you need 🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food 📚 Annual learning & development budget for every employee 🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street 💻 The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.