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ManagerFull-timeRustGoAI
Salary Range
$88,128 - $119,232 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Contract Manager at HubSpot to handle all assigned customer contracts. This role involves communicating with customers and internal colleagues to resolve inquiries and execute customer renewals, while maximizing customer investment.
Key Responsibilities
- →Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
- →Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
- →Lead a substantial number of customer calls (approx 42 a month)
- →Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process
- →Establish cooperative working relationships with customers
- →Lead forecasting discussions and pipeline reviews with internal colleagues
- →Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes
Requirements
- ✓Fluency in English and German
- ✓Healthy negotiation or sales experience
- ✓Passion for creating a great customer experience
- ✓Prior account management and/or customer retention experience
- ✓Clear communication skills with the ability to effectively lead a phone conversation
- ✓Prioritization and organizational skills with attention to detail
- ✓Dynamic and motivating environment experience
- ✓Ability to invest in relationships with customers and colleagues
- ✓Contribution to a positive team environment of equality and inclusion
