FR & ES - Lead Customer Success Manager, Strategic Accounts at Hubspotjobs

Hubspotjobs

Dublin, Ireland·6h ago

LeadFull-timeRustGoAI

Salary Range

$82,620 - $111,780 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Lead Customer Success Manager to join the Strategic Accounts team at HubSpot. This role focuses on coordinating the post-sale customer experience for our highest-paying and most complex customers, enabling them to achieve outcomes and maximize the value they get from HubSpot.

Key Responsibilities

→Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth.
→Build and foster deep relationships at all levels of the customer organization, ensuring alignment with their business goals and use cases.
→Use strategic thinking and consultative problem solving to help customers achieve measurable business outcomes and maximize their ROI with HubSpot.
→Partner with internal teams to develop and execute success plans that align stakeholders on growth strategies.
→Create and deliver Executive Business Reviews and strategic consultations.
→Act as a customer advocate, focusing on platform solutioning and adoption roadmaps.
→Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly.

Requirements

✓Native or professional fluency in English, French, and Spanish, both written and spoken.
✓Experience working with large organizations (200+ employees).
✓Experience managing a minimum of $6-8M ARR.
✓A proven track record of measurably impacting customer results through creative problem-solving and strategic consulting.
✓Exceptionally strong communication and relationship-building skills.
✓Project management expertise, including planning and executing strategic initiatives.
✓Experience with risk management, account retention, and renewal strategies.
✓An autonomous, proactive approach to identifying challenges and solving them collaboratively.
✓Experience as a Senior CSM, Senior Account Management or with strategic partnerships.
✓Experience working with VP+ or C-suite decision-makers.