UK/I Lead Customer Success Manager, Strategic Accounts at Hubspotjobs

Hubspotjobs

Remote - Ireland·5d ago

LeadFull-timeRustGoAI

Salary Range

$82,620 - $111,780 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Lead Customer Success Manager to join the Strategic Accounts team at HubSpot. This role focuses on coordinating the post-sale customer experience for high-value enterprise accounts, enabling customers to achieve outcomes and maximize their value from the HubSpot platform.

Key Responsibilities

→Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth.
→Build and foster deep relationships at all levels of the customer organization, ensuring alignment with business goals and use cases.
→Use strategic thinking and consultative problem solving to help customers achieve measurable business outcomes and maximize their ROI with HubSpot.
→Partner with internal cross-functional teams to develop and execute success plans that align stakeholders on growth strategies.
→Create and deliver Executive Business Reviews and strategic consultations to support optimal adoption of the HubSpot platform.
→Act as a customer advocate, focusing on platform solutioning and removing adoption barriers.
→Travel onsite to deliver strategic consulting engagements, typically 2-3 times yearly.

Requirements

✓Experience working with large organizations (200+ employees)
✓Experience managing a minimum of $8-10M ARR
✓A proven track record of measurably impacting customer results through creative problem-solving and strategic consulting
✓Exceptionally strong communication and relationship-building skills
✓Comfortability with navigating change
✓Project management expertise, including planning and executing strategic initiatives
✓Experience with risk management, account retention, and renewal strategies
✓An autonomous, proactive approach to identifying challenges and solving them collaboratively
✓Experience as a Senior CSM, Senior Account Management or with strategic partnerships
✓Experience working with VP+ or C-suite decision-makers