Revenue Operations Coordinator at Humaninterest

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more. About the role Human Interest is on a mission to ensure every worker has a path to financial independence. We are looking for a Revenue Operations Coordinator to serve as the operational backbone for our Revenue and Go-To-Market (GTM) teams. We move at 24,791 mph. This is a support-heavy role designed for someone who thrives on organization, meticulous detail, and high-velocity execution. You will act as the "navigator," managing the administrative workflows and logistics that allow our revenue engine to scale. From orchestrating the new hire experience to providing critical data and tools support, you will gain an insider’s view into how a world-class revenue team operates. If you have a "no task too small" attitude and a bias toward action, you will fit right in. You’re a fit if: • Wants to learn from the best: You are excited to be mentored by seasoned leaders and see the "behind the scenes" of how a tech unicorn scales. • Is a "high-velocity" learner: You can pick up new tools (like Salesforce, Docebo, Gong and SwagPro) and complex processes in a heartbeat. • Is meticulously organized: You find genuine satisfaction in keeping complex projects, shipping logistics, and training calendars on track and error-free. • You have a "no task too small" attitude: You find professional pride in a job well done, whether you are fulfilling a business card order or pulling a complex data report. • Operational Powerhouse: You take pride in managing the logistical and administrative details that keep a world-class revenue engine running. You aren't afraid to roll up your sleeves and own the critical workflows that make our big initiatives possible. • You are comfortable with constant change: You can maintain your composure and adapt your focus on the fly while moving at 24,791 mph. About the team The Operations Excellence team is the high-integrity backbone of our revenue organization, dedicated to "zero-error" execution and scaling our most vital internal workflows. We act as the essential bridge between strategy and execution by managing the critical infrastructure that keeps our teams moving at high velocity. This includes overseeing rigorous compliance monitoring, maintaining technical knowledge governance, and orchestrating the end-to-end logistics for our Go-To-Market team—from flawlessly onboarding new hires and managing field assets to ensuring every team member has the branded tools and resources they need to win. By removing operational friction and handling the complexities of rapid growth, we ensure our revenue engine remains equipped, compliant, and ready for our next phase of scale What you get to do every day Onboarding & Lifecycle Logistics • Onboarding Point of Contact: Lead the onboarding process for the revenue team—proactively collecting essential details like shipping addresses and shirt sizes for new hires. • Field Logistics & Orders: Manage the end-to-end fulfillment and ordering of business cards and specialized wearables for field employees to ensure they are equipped for the market. • Awards & Recognition: Own the ordering and fulfillment process for team awards to celebrate milestones and top performance. • Process Integrity: Execute standardized onboarding and offboarding checklists to ensure no detail is missed as we scale. Enablement & Training Support • Training Coordination: Use Google Calendar to schedule training sessions for onboarding, upskilling, and ad hoc needs across the GTM organization. • Resource Management: Set up and maintain Program Guides, performance trackers, and training rosters, ensuring all resources match the master schedule. • Communications: Manage training cohort communications (pre-cohort intros and post-cohort summaries) and act as the liaison between trainers and IT. • Special Projects: Tackle various administrative projects and "special missions" as assigned to support a high-growth revenue environment. Operational & Data Support • Tools Liaison: Support the upkeep of training tools (e.g., Salesforce, Kahoot, Docebo) and manage permissions, access, and troubleshooting. • Data Aggregation: Work within SFDC, Tableau, and Gong to gather and package pertinent GTM and CSO data for leadership review. • Special Projects: Tackle various administrative projects and "special missions" as assigned to support a high-growth revenue environment. What you bring to the role • Relevant Experience: 2–3 years in revenue operations, project coordination, or a high-level administrative role. • Tech Proficiency: Comfort with G-Suite (Calendar, Sheets), Slack, and Salesforce. • Technical Aptitude: Ability to quickly learn and support tools like Docebo, Tableau, and Gong. • Professional Communication: Excellent written skills for managing team-wide communications and vendor relations. • Operational Excellence: Extreme attention to detail and highly organized. • Collaborative & Independent: You are a reliable team player who can also be trusted to run with a project independently from start to finish. Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success. Join Human Interest and make a lasting impact by shaping the future of retirement. Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. • Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile. • Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future. • Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self! • An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement. • Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness. Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $31.25 - $33.66 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment. Benefits - • A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees • Top-of-the-line health plans, as well as dental and vision insurance • Competitive time off and parental leave • Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness • Lyra: Enhanced Mental Health Support for Employees and dependents • Carrot: Fertility healthcare and family forming benefits • Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt • Monthly work-from-home stipend; quarterly lifestyle stipend • Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie. We’re a great place to work (but don’t take our word for it) Here’s a list of our awards and accolades: • Certified as a Great Place To Work® (2023-2025) • Fortune Best Place to Work in the Bay Area (2024) • Best Places to Work by Built In (2023-2024) • America’s Best Startup Employers by Forbes (2020-2022, 2024) • A Top Company by Y Combinator (2020-2023) • Inc. Fastest Growing Companies (2021) Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement. We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at [Upgrade to PRO to see contact]. Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at [Upgrade to PRO to see contact] Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: [Upgrade to PRO to see link]