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SeniorFull-time
Salary Range
$63,869 - $86,411 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Installed Base Account Manager to join our team. This role focuses on expanding the footprint of IFS solutions within existing customer accounts.
Key Responsibilities
- →Manage a portfolio of existing customer accounts, consistently meeting or exceeding revenue and retention targets.
- →Drive renewals and proactively identify opportunities to expand solution adoption through upsell and cross-sell initiatives.
- →Develop and execute strategic account plans to increase customer satisfaction and grow account value.
- →Build strong relationships with key stakeholders across customer organisations.
- →Appreciate customer goals, challenges, and industry dynamics to deliver tailored solutions that drive measurable impact.
- →Serve as the primary contact for strategic discussions, aligning IFS offerings with customer outcomes.
- →Maintain a strong appreciation of customer industries, technology landscapes, and business priorities.
- →Provide relevant insights, benchmarks, and recommendations to help customers maximise ROI from IFS solutions.
- →Identify and qualify expansion opportunities within the installed base.
- →Collaborate with internal teams—including Executive Leadership, Presales, Customer Success, Professional Services, and Solution Consulting—to support account growth strategies.
- →Ensure accurate forecasting and pipeline management using CRM tools.
- →Conduct regular business reviews and adoption sessions to reinforce value and drive solution utilisation.
- →Monitor market trends and competitor activity to refine account strategies.
- →Participate in customer events, webinars, and user groups to deepen engagement and strengthen relationships.
- →Apply disciplined account management practices aligned with IFS sales methodologies.
- →Work cross-functionally to deliver seamless customer experiences and maximise account potential.
- →Continuously enhance product knowledge and consultative selling capabilities.
- →Engage in value-based selling that connects IFS solutions to customer business outcomes.
