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ExecutiveFull-timeRustGo
Salary Range
$57,120 - $77,280 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Engineer to join our team at IFS. This mid-level role involves delivering high-quality technical support to end users across various environments. You will act as a critical escalation point for complex technical issues and contribute to improving IT services globally.
Key Responsibilities
- โProvide expert-level technical assistance across Windows, macOS, and mobile platforms
- โResolve complex device, application, and connectivity issues both onsite and remotely
- โTake ownership of persistent or high-impact technical problems with deep diagnostic expertise
- โMaintain and enhance video conferencing systems, network connectivity, and shared office technologies
- โAct as a technical liaison in office expansions, infrastructure upgrades, and service transitions
- โCreate and refine internal documentation, SOPs, and troubleshooting guides
- โTravel occasionally to regional offices to deliver hands-on support and assist with deployments
Requirements
- โExperience in delivering technical support across varied environments
- โProficiency in Windows, macOS, and mobile platform administration
- โStrong diagnostic and problem-solving skills
- โAbility to maintain and enhance IT infrastructure components
- โExperience with documentation creation and knowledge sharing
- โCustomer service orientation with effective communication skills
- โAbility to mentor junior staff and contribute to team development
- โBenefitBullets: []
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