Sales Operations Manager at Illumio

ONWARDS TOGETHER! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. LOCATION: 4 ON-SITE DAYS A WEEK IN SUNNYVALE, CA HEADQUARTERS. OUR TEAMS VISION: Our team operates at the forefront of Zero Trust Segmentation, driving efficient growth and strategic partnerships with our key stakeholders. We are dedicated to building scalable infrastructure and optimizing our financial model to support Illumio’s ambitious business goals. As we embark on a significant phase of growth, we welcome individuals who embody our values, consistently deliver excellence, and drive innovation. Join us in shaping the future of cybersecurity while advancing your career at Illumio, where every contribution counts towards our collective success. Illumio is seeking a motivated, detail-oriented, and creative individual to join our Sales Operations team as a Sales Operations Manager. The position is an experienced level role that will report into the Director of Sales Operations and work to support a variety of sales related programs and initiatives across North America, Europe, and Asia. The Sales Operations Manager will work cross-functionally with several organizations at Illumio (including sales, marketing, operations, finance, and support) with the primary objective of enabling sales leadership to make effective, analytically driven, and strategic operating decisions. The role will be instrumental in enabling sales, channel, and marketing teams to work efficiently and effectively within our tool stack by automating processes, providing general database and program support, and evaluating various sales performance indicators. Additionally, the Sales Operations Manager will oversee pipeline management and collaborate closely with sales leaders to ensure the accuracy of sales forecasts. The ideal candidate will be passionate about developing and implementing strategies to support both the sales organization as well as other teams related to the lead to cash process. YOUR IMPACT: - Respond to ad hoc requests flowing into the sales operations group from various teams, regarding reports, processes, requests for assistance, and general support - Support territory management, including aligning Accounts and Opportunities with Sales reps - Manage and facilitate the lead to opportunity process in support of the sales teams - Assist in developing training for and onboarding new sales team members - Audit and maintain processes to ensure the accuracy of the data quality within the Salesforce.com [Upgrade to PRO to see link] database - Build, run, and analyze reports and dashboards for users and managers & in doing so provide insight into the business - Ensure forecast accuracy and submission for sales teams within Clari - Create and maintain documentation on processes, policies, and relevant training materials - Serve as a trusted adviser to sales and channel teams on product configuration and business terms to support the sales effort YOUR TOOLKIT: - Bachelor's degree required with an emphasis in Finance or Accounting preferred. - 3-5+ years of previous Sales Operations experience. - Proficient with MS Office Suite. Advanced level Excel skills preferred. - In-depth experience with Salesforce.com [Upgrade to PRO to see link] required. - Ability to take initiative, work flexibly, and set priorities with minimal direct supervision. - Approach and address issues with creative solutions. - Strong analytical skills, disciplined attention to detail, highly organized and thorough. - Demonstrated ability to prioritize and manage multiple assignments with competing deadlines. - High energy level and passion in getting the job done right OUR COMMITMENT: Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging. #LI-OM1 #LI-ONSITE All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.