Loading...
Application Engineering Program Manager at Industrialelectricmanufacturing
IndustrialelectricmanufacturingFremont, California, United States·1w ago
ManagerFull-time
Salary Range
$163,200 - $220,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
IEM is seeking an Application Engineering Program Manager to coordinate and manage all incoming requests to the Application Engineering team. This central role ensures efficient routing, tracking, and escalation of requests, enabling the team to provide responsive technical support for custom power distribution systems.
Key Responsibilities
- →Monitor and manage all incoming application engineering requests from shared inboxes, ticketing systems, and CRM
- →Review new requests for completeness, categorize by type and priority, and clarify missing information
- →Assign requests to appropriate Application Engineers based on expertise and workload
- →Track status of active requests from intake through completion
- →Prepare and maintain dashboards and reports on team performance
- →Identify at-risk or high-impact requests and coordinate resolution
- →Escalate critical issues to the right stakeholders
- →Support continuous improvement by documenting standard operating procedures
- →Assist with maintaining request templates and internal documentation
- →Serve as coordination point between Application Engineering, Sales, and other teams
- →Training and Onboarding Coordination
- →Coordinate structured onboarding learning paths for new Applications Engineers
- →Build and maintain role-based onboarding paths in LMS
- →Manage new hire enrollment, attendance, and progress
- →Gather training needs and skill gaps from stakeholder departments
- →Coordinate content creation with Technical Trainers and subject-matter experts
- →Maintain library of onboarding and advanced training content
- →Track training effectiveness and recommend improvements
Requirements
- ✓Associate or bachelor's degree in business, operations, engineering, or related field
- ✓2-4 years experience in Program Manager, administrator, or operations role
- ✓Experience with ticketing, CRM, or project management tools
- ✓Strong organizational and time-management skills
- ✓Proficiency with Microsoft Office or Google Workspace
- ✓Clear written and verbal communication skills
- ✓High attention to detail and comfort working with data
Free to sign up. Takes 30 seconds.
