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Customer & Technical Support Specialist (French Speaker) at Inetum2
Inetum2Porto, Porto District, pt·9h ago
ExecutiveFull-time
Salary Range
$64,260 - $86,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
As part of a European Service Centre operating within the banking sector, delivering a wide range of operational and technical services focused on supporting business processes and customer interactions, our mission is to provide high levels of efficiency, reliability, and service quality to internal and external stakeholders. We operate in a multicultural and multilingual environment, with teams based in Portugal, working closely with international partners.
Responsibilities
• Ensure the processing of incoming requests (phone calls, emails, etc.) from internal or external customers and partners, in compliance with defined quality standards, procedures, operational security, and confidentiality requirements
• Guarantee a high-quality customer relationship, actively contributing to customer satisfaction and promptly identifying and escalating dissatisfaction
• Ensure strict compliance with professional secrecy and data confidentiality
• Contribute to the continuous improvement of operational efficiency, by:
• Sharing best practices and knowledge
• Reporting malfunctions, anomalies, and incidents
• Proactively proposing improvements to processes and organizational practices
• Contributing to the update and maintenance of procedures and operating documentationMain Functions
• Handle customer complaints, inquiries, and operational issues, including call management
• Collaborate effectively within a team environment, demonstrating adaptability and a results-oriented mindset
• Apply customer relationship techniques with rigor, resilience, and professionalism
• Use management, monitoring, and decision-support tools effectively
• Ensure proficient use of standard IT and office tool
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About Inetum2
Inetum2 is a technology consulting and services company specializing in digital transformation and IT solutions. Operating within the IT services industry, the company focuses on leveraging cutting-edge technologies to help businesses adapt and thrive in a rapidly evolving digital landscape. While the name suggests a connection to the larger Inetum group, Inetum2 operates as a distinct entity, likely founded to address specific market needs or regional demands, though precise founding details are not explicitly stated. The company’s approach combines technical expertise with strategic advisory to deliver tailored solutions that align with client objectives. Inetum2 offers a range of products and services, including software development, system integration, cloud computing, and process optimization. Key features of their offerings include agile methodologies, scalable solutions, and a strong emphasis on cybersecurity and data privacy. Their target audience primarily consists of mid-to-large enterprises across sectors such as finance, healthcare, and manufacturing, which require robust IT infrastructure and innovative digital strategies to enhance operational efficiency and competitive advantage. The company’s solutions are designed to integrate seamlessly with existing systems while future-proofing clients’ technological investments. Notable achievements for Inetum2 may include successful client transformations and partnerships with industry leaders, though specific accolades are not detailed. The company’s market position is strengthened by its ability to provide end-to-end digital services, from initial consultation to ongoing support. Its unique value proposition lies in its blend of technical proficiency and business acumen, ensuring that solutions not only meet technical requirements but also drive tangible business outcomes. This dual focus positions Inetum2 as a trusted partner for organizations navigating complex digital challenges.
