DevOps / Production Support Engineer at Inetum2

For this project, you will be responsible for ensuring the stability, availability, and performance of applications within the team’s scope. You will play a key role in incident management, ensuring timely resolution by collaborating with internal teams (Development and Infrastructure) and external stakeholders (Service Providers), while driving sustainable, long-term solutions. Key Responsibilities Application Stability & Availability • Monitor, maintain, and support in-scope applications to ensure high availability, reliability, and performance. • Actively participate in incident management activities, including: • Situation Rooms for P1/P2 incidents • Root Cause Analysis (RCA) • Identification of incident trends and contribution to permanent solutions • Ensure compliance with ITIL governance within IT Production, including SLA management. • Execute change requests and deployments in accordance with ITIL and DevOps processes and tools. • Proactively identify and resolve technical issues to ensure smooth business operations. • Participate in on-call rotations and provide 24/7 support for critical applications, when required.Technical Support & Cross-Team Collaboration • Serve as a primary point of contact for Development teams, supporting troubleshooting activities and coordinating fixes. • Work closely with Scrum and Agile teams to design, deploy, and continuously improve systems. • Implement upgrades, patches, and new functionalities while ensuring minimal impact on end users.Platform Monitoring & Observability • Implement, configure, and optimize monitoring solutions within the production environment (e.g., Dynatrace). • Collaborate with Development teams and Centers of Expertise to define effective monitoring and observability practices. • Promote observability awareness to enable early detection and proactive resolution of potential issues. • Utilize distributed tracing, logging, and metrics tools (e.g., Jaeger, Grafana, Prometheus, ELK).Documentation & Knowledge Sharing • Create, maintain, and update technical documentation, including processes, configurations, and troubleshooting guides. • Share best practices and technical knowledge with global support teams to improve service quality and operational efficiency.