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ExecutiveFull-time
Salary Range
$64,260 - $86,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for an IT Business Analyst – Process Unity Support to join the Process Unity Center of Excellence (CoE) based in Lisbon. This role plays a key part in supporting Business As Usual (BAU) activities, ensuring the stability, maintenance, and efficiency of the Process Unity solution across 8 entities.
The selected professional will collaborate with multiple stakeholders and actively contribute to process continuity and IT incident resolution in an international environment.
Key Responsibilities
• Provide operational support for BAU activities related to the Process Unity platform
• Perform functional administration of Process Unity tools and systems
• Manage, track, and resolve IT incidents in coordination with stakeholders and technical teams
• Monitor and handle tickets using tools such as JIRA and ServiceNow
• Prepare operational reports and track performance indicators
• Ensure the proper functioning and continuity of supported processes
• Use standard tools for request management, incident handling, and reportingRequirements
• Bachelor’s degree in IT, Business, or a related field
• Proven experience in IT support, preferably in financial or risk-related environments
• Experience as a Business Analyst, ideally within BAU contexts
• Familiarity with LOA (Library of Agreements) activities
• Operational knowledge of the Process Unity platform
• Hands-on experience with JIRA and ServiceNow for ticket and incident management
• Advanced proficiency in Microsoft Office
• Fluency in English (mandatory)
• Knowledge of French (strongly valued)
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About Inetum2
Inetum2 is a technology consulting and services company specializing in digital transformation and IT solutions. Operating within the IT services industry, the company focuses on leveraging cutting-edge technologies to help businesses adapt and thrive in a rapidly evolving digital landscape. While the name suggests a connection to the larger Inetum group, Inetum2 operates as a distinct entity, likely founded to address specific market needs or regional demands, though precise founding details are not explicitly stated. The company’s approach combines technical expertise with strategic advisory to deliver tailored solutions that align with client objectives. Inetum2 offers a range of products and services, including software development, system integration, cloud computing, and process optimization. Key features of their offerings include agile methodologies, scalable solutions, and a strong emphasis on cybersecurity and data privacy. Their target audience primarily consists of mid-to-large enterprises across sectors such as finance, healthcare, and manufacturing, which require robust IT infrastructure and innovative digital strategies to enhance operational efficiency and competitive advantage. The company’s solutions are designed to integrate seamlessly with existing systems while future-proofing clients’ technological investments. Notable achievements for Inetum2 may include successful client transformations and partnerships with industry leaders, though specific accolades are not detailed. The company’s market position is strengthened by its ability to provide end-to-end digital services, from initial consultation to ongoing support. Its unique value proposition lies in its blend of technical proficiency and business acumen, ensuring that solutions not only meet technical requirements but also drive tangible business outcomes. This dual focus positions Inetum2 as a trusted partner for organizations navigating complex digital challenges.
