Customer Support Engineer at Infiterra

ABOUT INFITERRA Join our mission to grow and transform the subscription economy by simplifying subscription service delivery. Infiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy. Our subscription commerce platform automates and unifies subscription workflows - from quote to bill- driving operational efficiency, billing accuracy, and scalable growth. Recognized as a global leader in subscription commerce, Infiterra combines innovation, performance excellence, and trusted expertise to help partners transform and grow. We are looking for an entry level Customer Support Engineer to join our team. As a Customer Support Engineer, you will be the first point of contact for our customers; helping them solve technical problems, understand product behavior, and get the most out of our platform. To succeed in this role, you do not need years of experience, but you do need the right mindset: curious, analytical, and comfortable in a technical environment. This role is for you, if: - You are curious; you ask "why", not just "what". You want to understand problems, not just close tickets - You are resilient; supporting customers can be demanding. You can handle frustration and repetitive work without losing your drive - You are patient; you can work through tedious tasks methodically and maintain quality throughout - You take initiative; you spot roadblocks early and flag them proactively instead of waiting for someone to notice - You have excellent communication skills; you write and speak clearly in both Greek and English, with a professional but human tone - You have an engineering mindset; you approach problems systematically. You form a hypothesis, test it, and work from evidence rather than pure guesswork - You have team spirit; you collaborate openly with fellow agents, engineers, and product teams, and share what you learn WHAT YOU'LL DO - Handle customer tickets end-to-end, how-tos, product questions, and basic bug reports - Investigate, reproduce, and validate reported issues and bugs, escalating complex cases to the right people - Carry out routine operational tasks: data imports, catalog updates, order setup, onboarding configuration - Log and update customer cases with documentation - Track and meet SLAs, maintaining customer satisfaction in every interaction - Document your work clearly so others can learn from it and cases are well-tracked - Identify and flag gaps in product documentation and share findings with relevant teams - Participate in a rotating shift schedule to support our customers in different time zones (1 week evenings, 3 weeks mornings) - Collaborate with engineering, QA, and product teams to resolve complex issues WHAT WE'RE LOOKING FOR - Degree in Computer Science, IT, or a related technical field — this matters, because you will be working with technical requests and solve technical problems - Understanding of basic HTML, CSS, and databases - Some exposure to APIs and structured data formats like JSON is a plus, you don't need to be proficient, but being curious enough to learn is essential. - Flexibility to work in shifts and maintain quality around the clock. - Fluent in both Greek and English — written and spoken — to support our diverse customer base. Benefits - Work-from-anywhere scheme (travel and work). - Flexible working hours. - Health and life insurance program. - Learning & development budget. - Tech-driven, friendly team with a international mindset.   If you feel you’re a great fit, please apply! We’d love to hear from you! All applications will be treated with confidentiality. Please note that due to the high volume of CVs received, only candidates who are a good fit will be contacted for an interview. As part of our commitment to diversity in the workforce, Infiterra is dedicated to Equal Employment Opportunity, ensuring that all individuals are treated with respect and consideration without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.