Client Services Account Manager at InformaGroupPlc

This role is based in our Newton office.  The Client Services Account Manager serves as the primary point of contact for clients utilizing NetLine’s Lead Generation Services. This role is pivotal in ensuring client satisfaction, driving campaign success, and contributing to the profitability of NetLine, a division of Informa Tech. The ideal candidate will excel at fostering strong client relationships, delivering exceptional service, and optimizing campaign performance. This position requires a highly adaptable, detail-oriented professional with a passion for client service, the ability to manage multiple projects simultaneously, and a commitment to integrity. Key Responsibilities • Client Relationship Management: Build, manage, and retain relationships with new and existing clients, ensuring their needs are met and campaigns are executed successfully. • Project Coordination: Provide detailed project management to coordinate and deliver campaign objectives effectively. • Strategic Campaign Oversight: Manage high-profile campaigns, communicate with key stakeholders, and ensure alignment with client goals. • Campaign Reporting and Optimization: Create and maintain campaign analysis reports using internal tools, regularly updating clients on program status and offering optimization recommendations. • Platform Utilization: Leverage NetLine’s Portal platform to create campaign offers, monitor results daily, and ensure campaign success. • Proactive Communication: Engage with clients via email and phone to deliver contracted campaigns through strategic planning and execution. • Account Growth and Retention: Cultivate client relationships to support account renewals and retention, providing sales operations support as needed. • Feedback and Optimization: Attend regular campaign meetings with clients, provide updates on results, and develop optimization plans based on client feedback. • Client Understanding: Develop a deep understanding of client objectives, target audiences, and competitive landscapes to ensure campaign success. • Cross-Functional Collaboration: Work closely with other departments to ensure resource alignment, innovation, and continuous improvement.