Business Operations Lead IPS UK at IngramContentGroup1

Serves as a liaison among IPS UK stakeholders to understand and track solutions for the business needs; ensuring requirements of internal and external clients are met. Serves as Business Operations Lead for the support and training of UK based associates in the EOM, CMS and DMS systems. Leads on selected Business Operations projects, working with the Manager, Business Operations to completion. Identifies gaps/areas for improvement and works with Manager, Business Operation to recommend solutions. Works closely with other departments to enhance, test, maintain, and monitor IPS UK reporting-related products; this will include, but is not limited to, carrying out cyclical processes effectively, troubleshooting issues that arise, and assisting in the training of business unit associates. Receives and handles various order and inventory level transactions on behalf of IPS UK clients. Essential Duties: • Leads on integrations where publishers add additional services to their contract. • Supports the BusOps, Customer Care and Client Services teams on EOM, CMS and DMS systems by leading on training sessions and organizing documentation of processes. • Provides troubleshooting and investigatory support for the Credit Control team in consignment ledger transactions. • Aids clients with the use of the Publisher Portal and provide training support where needed. • Supports with the integration of new clients to the business and the offboarding of terminating publishers. • Attends client integration meetings ensuring action points are carried out in accordance to the onboarding checklist. • Works with business stakeholders to IPS UK sales analyse data. • Generates ad hoc reports to support IPS UK client services, sales, and customer care teams as well as IPS UK client needs. • Works with Manager, Business Operations to develop and collect measurements of service levels and provides analysis and recommendations for process improvement/change. • Identifies opportunities for procedural efficiency; streamlines and improves processes where possible. • Communicates clearly and consistently with publishers and internal departments about any system or reporting issues and implements solutions where possible. • Works with Business Operations to construct and maintain process documentation and workflows for Customer Care, Client Services, and other teams. • Participate in process reviews to ensure that workflows continually meet the needs of Ingram Publisher Services, taking the lead on smaller, client facing projects. • Works towards actions and solutions to improve business efficiency under supervision of Manager, Business Operations. • Receives, inspects, and uploads sales reports for print and eBooks to Ingram systems, including Amazon Advantage. • Receives, checks, and uploads various inventory related transactions, including pulp requests, direct fulfilment transfers, stock reserves and publisher office stock. • Receives, evaluates and uploads client Purchase Orders, Standing Orders and Work Orders. • Processes discount matrix changes for retail customers and promotional discounts. • Provides general ad hoc support for Manager, Business Operations including project-specific support. Also provides general ad hoc support for Client Services team and Customer Services team, including managing rep area changes and discounts. • Maintenance of IPS UK records such as client contact information, contractual information, documentation on policies such as client returns procedure. • Handles client facing event orders and maintains and disseminates client guidance on procedures relating to events. • Working with Warehouse Operational Staff and Goods In to record incoming inventory and handle queries, liaising with clients where required. • Assist the Manager, Business Operations with the integration and offboarding of Client PublishersOther Duties • Escalates system and business partner issues as needed. • Serves as a liaison between IPS UK Client Services and Customer Care teams. • Other duties as assigned