Product Operations Manager at Inovalon

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Location: This position is a hybrid role based out of our Canonsburg, PA office. The current expectation is that we are in office two days each week (Tuesday-Wed), with extra additional days as required during the month. Business Unit: Pharmacy Function: Product Management Overview: The Product Operations Manager combines operational responsibility and program management discipline to help drive business operations excellence. This role partners closely with Product Leadership, Customer Operations, Technology and Engineering, Finance, and Marketing, to drive cross-functional alignment, team engagement, support product launches, manage vendor relationships and contracting, and tracking performance metrics against business objectives and goals. Duties and Responsibilities: • Establish and maintain positive relationships with key stakeholders, leadership, and external vendors. • Oversee and/or support cross-functional product initiatives in partnership with Product, Management and Leadership, ensuring timely and budget-conscious delivery. • Identify key issues, gaps or problems and drives resolution of assigned areas to continuously improve the operation from both a quality and cost perspective. • Contribute to executive-level reporting to support strategic decision-making using business intelligence and product analytics tools. • Champion department and customer-facing improvements including productivity tracking, dashboard management, and operational reporting. • Serve as subject matter expert for Senior Management across assigned Product and Operational areas. • Lead or support operational initiatives focused on product performance measurement, process optimization, and technology enhancement planning. • Maintain compliance with Inovalon’s policies, procedures and mission statement; • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving the operational and financial success of the Company. Job Requirements: • Minimum 3 years of experience in Product Operations, Product Management, or a combination of these disciplines. • Experience working within the Software Development Lifecycle (SDLC) for a SaaS technology driven organization. • Strong analytical and problem-solving skills, with the ability to understand both business and technical dimensions and lead process improvement initiatives. • Proven ability to quickly grasp new concepts, plan work, and execute projects in a fast-paced environment. • Effective verbal and written communication skills, with the ability to interact across all organizational levels. • Detail-oriented, with an entrepreneurial mindset and a strong sense of accountability; manage multiple priorities independently under tight deadlines. • Advanced Microsoft 365 (M365) skills—including Excel, PowerPoint, SharePoint, MS Lists and Copilot—to support ongoing initiatives and AI adoption. • Experience with Business Intelligence tools such as Power BI or similar platforms. • Solid understanding of Product Management principles and Agile methodologies; previous hands-on experience is a bonus. • Previous Healthcare industry experience is a plus. Education: • Bachelor’s Degree or equivalent experience required Physical Demands and Work Environment: • Sedentary work (i.e. sitting for long periods of time); • Exerting up to 10 pounds of force occasionally and/or negligible amount of force; • Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; • Subject to inside environmental conditions; and • Travel for this position will include less than 5% locally, usually for training purposes. Inovalon Offers a Competitive Salary and Benefits Package In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more. Base Compensation Range$76,800—$96,000 USDThis position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles. By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including all labor law posters, please visit this link To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link