Customer Success Manager (CSM) - Macedonia at Insightassurance

*Candidates must be available to work EST business hours. Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks. We’re not your traditional audit firm — we’re tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients. Recognized on the Inc. 5000 and Fast 50 lists, Insight Assurance is one of the fastest-growing global audit firms, with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC. POSITION DESCRIPTION We are looking for an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, identifying additional needs, and helping them achieve their business and compliance goals. RESPONSIBILITIES: • Serve as the primary point of contact for clients and develop strong relationships with key stakeholders • Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice • Conduct regular check-ins with clients to help them get ready for their compliance audit engagements • Be able to identify needs for additional services • Work closely with internal teams to ensure the timely delivery of services to clients • Proactively identify and address client concerns and issues, and develop solutions to improve their experience • Ensure clients are satisfied with our services, and identify opportunities for upselling REQUIREMENTS: • Bachelor's degree • 3+ years of experience in a client-facing role, such as customer success, account management, or sales • Ability to quickly grasp the basics of various compliance frameworks and demonstrate a strong willingness to learn and deepen their expertise in the compliance industry. • Exceptional organizational and task management skills, with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment. • Strong communication and interpersonal skills, with the ability to build strong relationships with clients and effectively communicate internally • Excellent problem-solving skills, with the ability to identify and address client concerns and issues • Ability to manage many clients and projects simultaneously • Experience working with SaaS products and services is a plus • Experience working with a compliance automation software solution is a plus • Experience with or knowledge of common compliance frameworks (i.e. SOC Examinations, ISO Certifications, PCI, HIPAA, GDPR, etc.) is a plus • Knowledge of CRM software and sales tools, such as Salesforce or HubSpot, is preferred • Bilingual in English If you are a highly motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Privacy Notice CCPA: • Insight Assurance shares your personal data/information with Greenhouse recruiting because this is the tool we use for the recruitment process. • Insight Assurance does not sell personal data/information under any circumstances. • You may exercise your rights under personal data protection legislation by reaching out to us via: [Upgrade to PRO to see contact] or submit a request via mail at 400 N Tampa St. 15th Floor Suite 122, Tampa, FL 33602 Privacy Notice GDPR: This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process. We resort to Greenhouse.com as the platform that supports our recruitment process, and therefore your Personal Data/ Information will be Processed on this tool (hosted, shared with, cross-referenced, accessed by our team); we have in place contractual terms and the commitment of Greenhouse.com that ensures the Security and Confidentiality plus Purpose limitation with regards to the Processing of your Personal Data. When you reply to one of your job postings, you voluntarily and freely submit your Personal Data to us; this, allied with the fact that the Processing by us (and over Greenhouse.com) of that Personal Data has the sole Purpose of validating your application and proceeding with the inherent scrutiny and decision, allows us to argue having Legitimate Interest as the applicable Legal Basis to undertake the Processing of your Personal Data under this scope. We are a U.S. based company, hence some or all Personal Data pertaining to you will be hosted in the U.S. The categories of Personal Data under Processing consist of: • Identification • Contact • Education and Professional • Interview performance • Evaluation You may exercise several Rights as determined under applicable Personal Data Protection legislation, in short: • Right of Access – meaning getting information about the Personal Data under Processing by us, except for the information you already know; • Right of Erasure – you may ask for us to erase all Personal Data pertaining to you under Processing; this may imply you being excluded from the recruitment process, for without information we cannot proceed with it; • Right of Opposition or Restriction of Processing – you may ask us to stop some Processing or restrict the Processing of some Personal Data, this may imply you being excluded from the recruitment process, at our sole discretion also for without information we cannot proceed with it; • Rectification – you can rectify your Personal Data at anytime