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Senior Product Manager, Payments at Instacart
InstacartCanada - Remote (ON, AB, BC, or NS Only)·5d ago
SeniorFull-time
Salary Range
$93,373 - $126,327 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Instacart is seeking a Global Payments Product Manager to lead the strategy and execution of our payments platform. This role will optimize our end-to-end payment stack to improve authorization rates, reduce cost of payments, and scale a resilient multi-PSP architecture across existing and new markets.
Key Responsibilities
- →Own the global payments roadmap and strategy across authorization, routing, retries, tokenization, chargebacks/disputes, and refunds/partial captures, with clear KPIs for conversion, cost, latency, and reliability.
- →Design and scale a multi-PSP platform, including smart routing, failover, experimentation frameworks, and performance monitoring to continuously improve auth rates and reduce processing costs.
- →Expand payment methods in the US and internationally, including wallets, local payment methods, EBT SNAP, HSA/FSA, and other emerging options, ensuring compliance with regional and network requirements.
- →Partner closely with engineering to define PRDs, scope systems, manage delivery timelines, and uphold high standards for availability, security, and PCI compliance.
- →Collaborate across Platform, Fraud, Order Management, Loyalty, Pricing/Discounting, Shopper, and Instacart+ to support nuanced flows like post-order changes, substitutions, partial captures, and disbursements.
- →Manage external relationships with PSPs and card networks—driving performance reviews, negotiating favorable terms, running vendor evaluations, and ensuring SLAs and compliance are consistently met.
Requirements
- ✓6+ years of product management experience, including 3+ years focused on payments, ecommerce, or financial platform products.
- ✓Proven track record optimizing payment stacks at scale, including improving authorization rates, reducing processing costs, and integrating or scaling multi-PSP platforms.
- ✓Hands-on experience delivering core payments capabilities such as routing and retries, tokenization/vaulting, 3DS/payer authentication, chargebacks/disputes, and refunds/partial captures.
- ✓Proficiency with data and experimentation (e.g., SQL and analytics tools) to define KPIs, diagnose issues, and drive A/B tests or holdouts that inform product decisions.
- ✓Demonstrated success working cross-functionally with engineering, operations, finance, legal, and compliance, as well as externally with PSPs and card networks.
- ✓Working knowledge of PCI DSS, card network rules, and regional payments regulations and privacy standards.
- ✓Bachelor’s degree in business, engineering, computer science, or a related field; equivalent practical experience considered.
