Technical Support Engineer (EMEA) at IQEQ

We are recruiting a Regional Technical Support Engineer into our Global Capability Delivery (GCD) centre in Mauritius to serve as a critical member of the EMEA technology team. The primary purpose of this role is to ensure the continuous availability, stability, and evolution of business-critical applications across the region, with particular focus on platforms that underpin core operations in the UKI and Channel Islands. The applications within the primary scope, including Paladign, Sylvan, TLM Aurora, and Bloomberg, are integral to front- and back-office functions where any degradation in support coverage exposes the organisation to operational risk, regulatory non-compliance, and direct business impact. While the UKI and Channel Islands represent the highest priority, this role also provides application support and service delivery across wider EMEA locations. Beyond operational support, this role carries a forward-looking mandate to drive digital transformation across the region, migrating the business towards modern solutions built on SharePoint Online, Microsoft Power Apps, and Power Automate. All activities will be delivered in alignment with ISO 20000 (IT Service Management) principles, ensuring structured, auditable, and standards-compliant service delivery. What you'll do • You’ll own the end‑to‑end application support lifecycle across EMEA (with primary focus on UKI and the Channel Islands), delivering Level 2/3 support, advanced diagnostics, root cause analysis, and permanent fixes for systems such as Paladign, Sylvan, TLM Aurora, and Bloomberg while ensuring maximum availability and performance. • You’ll lead incident, vendor, and environment management by triaging high‑priority issues, coordinating with third‑party vendors, maintaining production/UAT/DR environments, and acting as the technical liaison between business stakeholders, global technology teams, and external partners. • You’ll deliver application changes, enhancements, and projects in line with ISO 20000, including impact/risk assessment, testing (functional, regression, integration), release management, and full lifecycle execution from requirements gathering through deployment and post‑implementation review. • You’ll drive digital transformation and automation using SharePoint Online, Power Apps, and Power Automate—designing workflows, modernising business processes, migrating legacy systems, and establishing governance, documentation, and user adoption practices. • You’ll ensure strong IT service management and operational excellence by maintaining CMDB and documentation, executing SQL-based troubleshooting and reporting, performing proactive monitoring and health checks, supporting audits, and contributing to continual service improvement through trend analysis and performance reporting.What we offer • Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile • Discretionary annual bonus scheme based on company and individual performance • Auto–enrolment pension scheme with employer and employee contributions based on age bracket • Comprehensive private medical insurance for employees and immediate family • Annual leave: All our employees are entitled to 22 days paid leave. • Enhanced maternity and paternity, including shared parental leave and adoption leave • Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements