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ManagerFull-timeRustGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Customer Success Manager to join our team at Ironclad. This role focuses on partnering with our largest, global customers to ensure they fully realize value from our platform. You will drive adoption through proactive engagement, product expertise, and strong analytical rigor.
Key Responsibilities
- →Understand customer goals and desired outcomes, aligning adoption strategies to achieve measurable objectives
- →Develop and drive structured adoption plans focused on platform engagement and feature utilization
- →Utilize established Success plays and customer success platforms to drive impactful adoption outcomes at scale
- →Monitor customer health signals and product usage trends to proactively identify risks and opportunities
- →Lead complex adoption-focused customer conversations and collaborate cross-functionally to address feedback
- →Collaborate with Sales teams to align and execute on adoption strategy to maximize value realized
- →Provide expert guidance on maximizing platform functionality and identifying new use cases
- →Conduct adoption strategy meetings and monthly assessments to ensure customers maximize their investments
- →Contribute to Executive Business Reviews and account strategy meetings to share outcomes and refine strategies
- →Stay up-to-date on product updates and roadmap enhancements to improve customer enablement
- →Identify opportunities to improve Success processes and adoption workflows
Requirements
- ✓4+ years of experience in customer-facing roles, preferably with SaaS enterprise customers
- ✓Demonstrated expertise in driving product adoption and customer value realization
- ✓Strong analytical skills with experience monitoring usage metrics and translating data into actionable strategies
- ✓Familiarity with Customer Success Platforms such as Gainsight, Catalyst, or similar tools
- ✓Strong presentation, organizational, and written/verbal communication skills
- ✓Enthusiasm for learning new technologies and addressing business challenges with technical solutions
- ✓Familiarity with Contract Lifecycle Management (CLM) and legal operations processes
- ✓Proven ability to navigate complex organizational dynamics across Legal, Sales, Procurement, and IT teams
- ✓Collaborative, goal-oriented, and focused on delivering results
- ✓Willingness to travel for customer meetings and conferences (10-15%)
