Sr. Associate Legal Engineer (Implementation Specialist), West at Ironcladhq

Ironcladhq

San Francisco·1w ago

SeniorFull-timeRustGitAI

Salary Range

$132,600 - $179,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Legal Engineers at Ironclad are product experts and problem solvers who help customers realize their vision for the platform. They work cross-functionally to deliver a best-in-class experience for customers, focusing on contracting processes and long-term success.

Key Responsibilities

→Lead 5-15 customer implementations simultaneously
→Design scalable processes and advise on change management
→Leverage deep product expertise to configure and optimize contracting processes
→Manage challenging conversations with customers to reset expectations
→Serve as the internal "Voice of Customer" to improve the Ironclad product
→Stay up-to-date on product releases, with a focus on AI and workflow automation
→Proactively identify opportunities to improve implementation processes
→Respond to high-profile customer escalations with structured action plans

Requirements

✓3+ years of professional services and/or consulting experience with software companies
✓Experience with B2B SaaS, CLM, eSignature, SSO/IDP, Salesforce, and data tools
✓Ability to translate business requirements into scalable product configurations
✓Demonstrated capability to establish meaningful relationships with customers
✓Familiarity with CLM and legal ops business processes
✓Experience learning and adapting quickly to a growing organization
✓Alignment with Ironclad’s Values: Drive, Intent, Integrity, and Empathy