Account Manager – Technology Solutions at ITManagementCorpDba101VOICE

The Account Manager – Technology Solutions is responsible for developing, managing, and expanding customer relationships across the company’s full technology portfolio, including 101VOICE cloud communications services and ITMC infrastructure solutions. This role combines new business development with strategic account management, focusing on identifying customer needs, guiding clients through the full sales lifecycle, and driving long‑term account growth. The Account Manager collaborates closely with internal technical teams, vendor partners, and customers to ensure solutions align with operational requirements and organizational objectives. In addition to direct sales responsibilities, this role includes active partnership with manufacturers and vendor partners to identify joint opportunities, coordinate customer engagement activities, and support solution demonstrations, presentations, and partner-led initiatives. Market Focus The company’s primary go‑to‑market strategy centers on the SLED (State, Local Government, and Education) sector, including: • K–12 school districts • City and county government agencies • Higher education institutionsAdditional focus markets may include: • Healthcare organizations • Non‑profit institutions • Select strategic commercial accountsOpportunity Development & Pipeline Management • Identify and develop new opportunities within assigned territories • Manage leads from SDRs, marketing, and vendor partners • Build and maintain a qualified pipeline • Manage opportunities from discovery through contract execution • Maintain accurate CRM records and forecastingAccount Management & Customer Expansion • Strengthen existing customer relationships • Identify cross‑sell opportunities across 101VOICE and ITMC • Conduct periodic account reviews • Advise customer technical and operational leadershipVendor & Partner Collaboration • Maintain strong relationships with manufacturer and vendor partners • Conduct account‑mapping and identify joint opportunities • Participate in joint sales calls, demos, and partner events • Support partner-led initiatives and enablement activitiesCustomer Discovery & Solution Alignment • Lead discovery sessions with prospective customers • Assess communication and infrastructure requirements • Align proposed solutions to customer objectives • Work with internal solution engineers to develop solutionsPresentations & Demonstrations • Deliver solution presentations and demos • Communicate value of UCaaS and infrastructure solutions • Support evaluations and stakeholder reviewsProposal & Contract Management • Develop proposals and pricing aligned with customer needs • Coordinate internal review for accuracy • Present proposals and support evaluations • Assist with contract execution and occasional collections follow‑upSales Process Discipline • Ensure accurate CRM documentation • Track pipeline and sales progress • Maintain forecast accuracy and sales process consistencyPerformance Expectations Success is measured by: • Revenue growth across assigned accounts • Pipeline development and opportunity creation • Conversion of qualified deals • Customer expansion and retention • Partner‑sourced opportunities • CRM accuracy and forecast reliability